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[Assigned] WPML not change the languge of the Global Divi Library

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Supporter timezone: Asia/Yerevan (GMT+04:00)

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This topic contains 8 replies, has 0 voices.

Last updated by omarK-11 1 day, 6 hours ago.

Assisted by: Christopher Amirian.

Author Posts
April 28, 2026 at 1:29 pm

omarK-11

WPML is not changing the language of the Global Divi Library.
hidden link

Please check this screen recording for more details.
April 28, 2026 at 2:27 pm #18000158

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Do we have permission to copy your website to our server to continue the troubleshooting of the header library problem?

We will install the plugin below to do the copy:

https://wordpress.org/plugins/bv-cloudways-automated-migration/

Thanks.
April 29, 2026 at 6:02 am #18001436

omarK-11

Yes can, please proceed.

Also check and try to fix carousel direction , because divi 5 carousel is new
April 29, 2026 at 1:11 pm #18002912

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello,

Thanks. Let's first focus on the Divi Library at the top, which is not showing in Arabic.

I reported this to the second-tier support and am waiting for their reply.

Thanks.
May 7, 2026 at 11:01 am #18020086

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello,

Going to Divi > Theme Builder and translating the header there was the fix on the copied website.

hidden link

But the same thing did not work on the live website, which shows there seems to be a cache or something happening on the live website.

We tried to check the live site again but the login information is not valid anymore.
May 10, 2026 at 3:58 pm #18025199

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Thank you. Asked the second tier support to take a look into this.
May 13, 2026 at 8:14 am #18032087

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

After a lot of time spent, we see that the issue is specifically happening on your website on a live server. We created a zip file so once more we can check in the local machine. We will get back to you.
May 14, 2026 at 6:26 am #18034659

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello,

Message from the second tier support:

The EN header (id: 246222) is using a menu (divi layout 246319)

I had to manually edit the AR header (246690) and replace the menu EN id by the AR id (246321)

Would you please check if the menus are translated correctly now?

As you use relative URLs you need to go to the Advanced translation Editor and translate the links. As an example:

Translate /contact

to

/ar/contact
May 15, 2026 at 2:26 pm #18039322

omarK-11

It's working now. Could you please share a screenshot of how we update the header ID?