Problem: If you're experiencing an issue where the WooCommerce lateral menu in the My Account section is not visible in the Spanish version of your site, this summary might help. Solution: We recommend following these steps to resolve the visibility issue: 1. Edit the English page using the UX Builder. 2. Access the post settings. 3. Change the template from 'Default Template' to 'WooCommerce - My Account' template. 4. Save the changes and exit the settings. After these adjustments, refresh the Spanish My Account page to check if the sidebar is now visible.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
The missing texts from the Subscriptions for WooCommerce Pro plugin are not appearing for translation, which is necessary for using the site in the Spanish version.
Solution:
If you can’t find the strings you need to translate:
1. Go to WPML > Translation Dashboard.
2. Check the top of the Other texts (Strings) section to ensure auto-detection of strings is enabled.
3. Visit the front-end page where those untranslated strings appear in any language other than English.
4. Return to WPML > Translation Dashboard > Other texts (Strings) and find the text you're trying to translate.
5. Send the text for translation.
Problem: The client was experiencing issues with WooCommerce variable products not accepting a $0 price value in the translated Spanish version, despite the original English version working correctly. Solution: We recommended using the translation editor to ensure the variable products are translated correctly. If issues persist, making a minor edit to the original product and updating the translation to 100% should help. Additionally, we installed WooCommerce Multilingual 5.5.2-b.1, a Beta version that resolved the issue. We advised the client to wait for the official release of this version and update it on their live website after making a backup.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where some elements overlap the header on your pages after updating WPML. Solution: We recommend adding the following CSS to the custom CSS section of your theme to resolve the overlapping elements issue:
This adjustment should prevent the elements from overlapping the header. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client was unable to translate the 'CONTACT US' title into Spanish and the icons were not appearing in the Spanish version of the site using the Responsive Menu plugin. Solution: We resolved the issue by ensuring that the Spanish version of the Responsive Menu was correctly configured. Here are the steps we took: 1. We saved the English menu as a template and then loaded this template in the Spanish Responsive Menu. 2. We manually changed the texts to Spanish. 3. We navigated to "Appearance > Elementor Header and Footer Builder" and selected the Spanish Responsive Menu. 4. We adjusted the settings and styles to ensure consistency with the default menu. We recommend checking the Spanish version of the Responsive Menu and adjusting it if necessary to ensure it displays correctly.
If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client reported that the 'Browse' button in the Simple Job Board plugin was not correctly translated into Spanish. It displayed 'Navegar' instead of 'Buscar'. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML > Theme and plugins localization > Scan strings in the plugin Simple Job Board. 2. Then, go to WPML > String Translation > Search for the string and translate it.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with the form display on the single job page not being translated correctly. Solution: We recommended the following steps: 1. Navigate to WPML > Settings > Custom Fields Translation. 2. Search for the fields named
jobapp_xxx
. 3. Set the preference for these fields to "Translate". 4. Save the changes. 5. Translate the job post. After following these steps, the form should display correctly on the translated job page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is using the Simple Job Board plugin and it appears only in English. The posts created with this plugin do not show the translation option. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Navigate to WPML > Settings > Post Type Translation and set the type "Jobs" to "Translatable - only show translated content". For more details, visit Translating Custom Posts. 2. Apply the same settings for any related taxonomies at WPML > Settings > Taxonomy Translation. Check out Translating Post Categories and Custom Taxonomies for guidance. 3. Go to WPML > Settings > Custom Field Translation and enable the option "Show 'Multilingual Content Setup' meta box on post edit screen". Refer to Translating Custom Posts for more information. 4. Open one of your jobs in the WordPress Editor and check the bottom section for "Multilingual Content Setup". Set fields that need to be translated to "Translate" and others to "Copy".
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client's Spanish Category Widget was not displayed even though it was translated and configured. Solution: We resolved the issue by performing the following steps: 1. Navigate to WPML-> Support-> Troubleshooting. 2. Execute the functions one by one. For a visual guide, see this screenshot: https://prnt.sc/hQAyoQylDG6w. 3. Clear the cache and check the translated blog page. For more information on troubleshooting options, please visit our guide: https://wpml.org/documentation/support/wpml-troubleshooting-options/.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us on the WPML support forum.
