Problem: The client is experiencing issues with updating the Date of Preparation and access date for references on their multilingual website. The main problems are discrepancies between the default and translated languages in the Advanced Translator, and missing German translations. The client is unsure whether to use the Advanced Translation Editor (ATE) or Elementor for updates after the initial translation. Solution: We recommend continuing to use the Advanced Translation Editor (ATE) for updates if the initial translation was done using ATE. To resolve the current issues, please follow these steps: 1. Edit the content in the original (default) language and ensure it is correct. 2. Save the changes. 3. Update the translation via ATE. This approach will help maintain consistency between the original and translated versions of the content.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
The client is unable to open or edit a Spanish page on their site hosted on Pantheon after implementing a fix for a file writing issue. They encounter a PHP fatal error related to 'array_key_exists()' and 'Elementor\Core\Schemes\Color' class not found, along with JavaScript errors in the browser.
Solution:
1. We recommended following the steps outlined in the WPML forum post to address the Elementor integration issue. For more details, visit WPML forum post.
2. We suggested going to WPML->Languages->Hidden Languages to unhide the language and check if the issue persists.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
