Problem: The client activated the WPML plugin on their site and experienced an issue where the cart appears empty during the checkout process. Solution: We investigated the issue and found that it persists even when all WPML plugins are disabled. The client is using the Eventin plugin's custom checkout flow, which does not synchronize with the WooCommerce cart. This discrepancy is why the WooCommerce cart appears empty. We recommend checking if the Eventin and WooCommerce plugins are intended to work together or if there is a need for additional configuration to ensure compatibility.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and confirm that you have the latest versions of your themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
Problem: You have activated the WPML plugin on your site and are experiencing an issue where your cart appears empty during the checkout process when WPML is active. This issue does not occur when WPML is disabled. You are using Elementor, Eventin, and WooCommerce with WPML set up for English and French, and you have enabled 'Translate Everything Automatically'. Solution: We recommend checking the conversation in the main support ticket. Please follow this link: https://wpml.org/forums/topic/empty-cart-on-checkout/
If this solution becomes irrelevant due to updates or if it does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
