Problem: After updating WordPress to the latest version, critical errors occurred on some WooCommerce product pages, specifically on translated products. Errors included 'Maximum execution time of 30 seconds exceeded' and issues in various files related to WPML and WooCommerce Multilingual (WCML). Solution: 1. Roll back WordPress to the previous version to stabilize the site temporarily. 2. Create a staging site using the WP Staging plugin to safely test updates without affecting the live site. This allows for isolating the problem and testing solutions without risk. 3. Provide debug information and access to the staging site to the WPML support team for further analysis and assistance.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, you can always contact us through the WPML support forum.
Problem: You are experiencing a significant slowdown in the WordPress admin panel when managing products in multiple languages using WPML on your WooCommerce site. The site has 23 languages and approximately 4600 products. The slowdown is directly linked to the activation of WPML Multilingual CMS, and deactivating it restores the admin panel speed. Solution: We recommend creating a staging site to safely test without affecting your live environment. You can use the WP Staging plugin for this purpose. Once the staging site is set up, please share the access credentials with us in a private message so we can further investigate the issue and identify specific optimizations or solutions.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing issues with product stock synchronization across translations in your WooCommerce + WPML setup. Specifically, when you edit a product in the default language (Estonian) and set the stock to a certain number, the translated versions (e.g., Lithuanian) do not reflect the correct stock values. This results in incorrect stock displays and the 'Add to Cart' button being disabled, even though the product appears on shop and category pages. Solution: First, ensure that your cache is not outdated and that there are no corrupted product entries in your database. We recommend following the WooCommerce Multilingual troubleshooting steps as outlined in this documentation. If the problem persists, consider setting up a staging site using the WP Staging plugin to replicate the issue in a controlled environment. This will help in conducting further tests to identify if there is a conflict between WPML, WooCommerce, and the Woodmart theme.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still exists, please open a new support ticket at WPML support forum for further assistance.
Problem: After updating to WordPress 6.7, certain language translations, specifically Estonian and Russian, were not displaying correctly on the client's live e-commerce site. Despite being correctly configured in the String Translation module, some sections like the footer showed English instead of the intended languages. Solution: We initially suggested checking and re-saving the translations for the affected strings in WPML->String Translation. When this did not resolve the issue, we requested access to the site to investigate further. Our investigation revealed that the issue was related to a known problem introduced in WordPress 6.7, affecting string translations. We escalated this to our compatibility team for further analysis. Meanwhile, we advised the client to update to the latest version of WordPress as soon as it was available, which resolved the issue. We also recommended enabling the option 'Automatically load the theme's .mo file using
load_textdomain
' in WPML->Theme and Plugins Localization, which corrected the translation display.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You received an email indicating a medium severity problem with the WPML SEO plugin, suggesting that the plugin appears to be abandoned as it was last updated on 5 September 2022 and tested up to WP 6.6.1. You are concerned about the implications for your site and receive frequent notifications about this issue. Solution: If you're experiencing similar notifications, we recommend not to worry as these messages are generally false positives. The WPML SEO plugin is not abandoned. We are planning to release an update soon which should resolve these notifications. This update will ensure compatibility with the latest WordPress versions and address the concerns raised by security plugins like WordFence.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where the WPML plugin cannot connect to wpml.org, which is necessary for checking new releases and security updates. This problem is likely due to network or security settings that block outgoing communications. Solution: We recommend following the steps in this guide to troubleshoot and resolve the connection issues. If the problem persists, it might be due to outdated information or a different issue not covered in the guide. In such cases, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance. You can do so at WPML support forum.
