Problem: The client was experiencing an issue where the category page disappeared when the WPML String Translation plugin was enabled. Solution: We recommended the client to confirm that they had created a full site backup. After gaining access to the site, we re-saved the permalinks and translated a missing slug in the WooCommerce Multilingual settings. This action resolved the issue, and the product categories became visible again. If you're experiencing a similar issue, we recommend checking your permalinks and ensuring all necessary slugs are translated. You can find more information on managing slugs with WPML here: Translating Slugs Documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing a black screen on the language version of your site, it might be due to a conflict with a plugin. Solution: In this specific case, the issue was caused by a must-use plugin (mu-plugin) named "Plugin Load Filter." Disabling it or enabling the "Language switching per post" option within the plugin resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
