michelR-20

Problem:< You're randomly encountering a 500 Internal Server Error on the WooCommerce pages of the French version of your site after updating all WPML plugins. Solution:

We recommend enabling error logging to identify the specific cause of the 500 error.

To enable it, open your wp-config.php file and look for define('WP_DEBUG', false);. Change it to:

To enable the error logging to a file on the server, you need to add yet one more similar line:

The errors will be saved to a debug.log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

The client responded that recently added "Clear Cart and Sessions" was causing the errors.

Problem:
The client is experiencing issues with WooCommerce categories not displaying correctly in both the primary and secondary languages on their shop pages. The problem began after adding a new category called 'Our Services'. Specifically, some child categories are not visible or display incorrect counts, and links lead to 'Page Not Found'. The issue resolves when all WPML plugins are disabled.
Solution:
We recommend disabling or clearing the Object cache as it can sometimes cause issues with WPML. This action often resolves discrepancies with category displays and translations. For further guidance on managing Object cache issues with WPML, please visit the following link:
WPML and Object Cache Issues

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML Support Forum for further assistance.

Problem:
The client is unable to find the string to translate hover text "from 72 units" in the WPClever Badge Management plugin.
Solution:
We recommend checking if the string has been recognized but not yet associated with the String Translation panel. To do this, navigate to WPML>>String Translation and click on the Translate texts in admin screens » link at the bottom of the page. Search for the missing strings on the Admin Texts Translation screen. If found, add it for translation and then translate it. For more detailed instructions, please refer to our documentation: Finding strings that don’t appear on the String Translation page.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here: WPML support forum.