Problem: The client is experiencing persistent connection issues with WPML on their website hosted in China. WPML is unable to connect to wpml.org for updates or validation due to suspected firewall or geoblocking restrictions. Solution: We recommend the client to contact their hosting provider to whitelist the following domains to ensure they are not being blocked:
We have confirmed from our side that the site is not being blocked by our services.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem:
The content of sub-category archive pages is not translating to German, although titles and URLs are translated correctly.
Solution:
Please make sure that translation of these pages, templates and layouts are 100% completed and published. If you're using Automatic Translation, then wait for these to complete.
Otherwise you can go to WPML -> Translation Management -> Select those templates and either translate manually (assign to a translator, or yourself) or send for automatic translation.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for further assistance.
