Problem: The client reported that the main page was not displaying the actual flag images for the language switcher, but instead showed 'wpml-ls-flag'. The client had tried several solutions without success. Solution: We asked the client how they added the language switcher to the site to understand the issue better. After gaining access to the site, we added a language switcher to the page. Here are the steps we recommend if you're experiencing this issue: 1. Edit the front page by navigating to https://foreverfireflies.com/wp-admin/site-editor.php?p=%2F&canvas=edit 2. Click on the block that contains the language switcher shortcode. 3. Use one of these shortcodes:
[wpml_language_selector_widget]
or
[wpml_language_selector_footer]
4. Save the changes. You can also change the style of the language switcher in WPML -> Languages -> Language switcher options.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: If you're trying to use the site key for Toolset on your website and are wondering if it's included in the WPML plan or if you need to pay again for the Toolset key, here's what you need to know. Solution: Toolset is not included in the WPML package, but it uses the same installer. Toolset Types, which allows you to create custom post types, custom fields, taxonomies, and more, is available for free and does not require a key. You can download it from your account at https://wpml.org/account/downloads/. Additionally, as a WPML client, you can benefit from a 30% discount on Toolset products. Check out this special offer page for more details: https://wpml.org/documentation/plugins-compatibility/toolset/.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client has added a language switcher to the header of their WordPress site using WPML and wants the secondary and tertiary languages to be visible immediately upon landing on the homepage, without needing to click a drop-down arrow. Solution: If you have added the language switcher block, you can change its layout in the template where you added it. For detailed instructions, please refer to our documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-language-switcher-template. Additionally, you might find this screencast helpful: https://www.loom.com/share/6be801c66f3c44049ca47b657f6850b6?sid=b71b4d2d-138b-436a-a7a5-a83819873070. If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
