Problem: The client was unable to translate the footer text 'book an innovation tour' from English to German using WPML. Despite trying automatic translation and pay-as-you-go options, the translation did not appear correctly, and accessing the footer translation showed a different text. Solution: We identified that the footer was created as an Elementor template. Here are the steps we took to resolve the issue: 1. Accessed the Elementor footer template in the default language. 2. Made a minor edit to the template and updated it. 3. Removed the edit and updated the template again. 4. Added the translation via the WPML Advanced Translation Editor (ATE). 5. Checked the front end to ensure the translation appeared correctly.
If you're experiencing a similar issue, we recommend following these steps. However, if this solution does not resolve your problem, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are trying to update the translation on the press site but cannot enter translation mode. The error displayed is: "WPML hat dreimal versucht, diese Seite zu übersetzen und ist gescheitert. Um dies zu beheben, kontaktieren Sie WPML-Support". Solution: 1. Follow the steps in the guide to resolve issues with translation status being stuck or displaying errors. Check it out here: Translation Status Stuck or Displaying Errors. 2. Check for any migration-related notifications in WPML → Translation Management as described here: WPML Triggers a Migration Notification Banner. 3. If the problem persists, navigate to WPML → Support and use the Troubleshooting link to force-enable WPML’s Advanced Translation Editor. 4. Try triggering a translation update by making a minor change to the original page, save it, then revert the change and save again.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client needed to create a new blog page due to a pagination issue on the old one. The new blog page works in English, but the German version has issues with menu synchronization and possibly incorrect redirects, causing additional headings and different pagination types. Solution: We discovered that the pagination on the German page was causing a 301 redirect to the original page. The URLs are set differently in the backend for each language, leading to potential misconfiguration. We recommend exporting the current Elementor template, deleting all affected pages, and recreating them based on the English version. Afterward, re-import the Elementor template and set up the German translation cleanly.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
