Problem: The client is experiencing issues with the permalink structure for brand URLs on their multilingual site. The URLs are not consistently displaying in the correct language format, showing /th/brand/[brand-name] in the English version and /en/brand/[brand-name] in the Thai version, despite settings and cache being correctly configured. Solution: 1. We recommended checking the erratum related to translating product brand slugs, which can lead to 404 errors. This is detailed at https://wpml.org/errata/translating-product-brand-slug-can-lead-to-404s/. 2. We identified that the default site language setting was causing the URLs to display incorrectly. To resolve this, the client should: - Navigate to WPML -> Languages -> Site Languages. - Click on 'Change default language' to set the appropriate default language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is experiencing issues with WooCommerce Product Bundles not displaying correctly in other languages on their website. Specifically, bundled products do not automatically reflect in other languages, and essential fields remain empty despite other elements like price being copied over.
Solution: We recommend the following steps to address the issue: 1. Ensure that all individual products included in the bundle are fully translated and published in the secondary language. 2. Translate the main product bundle itself into the target language and ensure it is published. 3. Check the WPML → Settings → Custom Fields Translation for any custom fields used by the Product Bundles plugin that are essential to the bundle’s functionality. Change their translation preference from “Not Translatable” to “Copy” to ensure critical data is carried over to the translated products. 4. If the issue persists, consider creating a staging site and testing if the problem occurs with new bundled products. This can help determine if the issue is data-related or systematic.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
The client is experiencing an issue where the product filter by Price does not display on child category pages after translating category names and descriptions using WPML's Taxonomy Translation on a Woodmart based WooCommerce website. The filter works correctly on shop pages and main level category pages.
Solution:
First, ensure that the WooCommerce Multilingual plugin is installed as it is essential for translating WooCommerce content. If not already installed, we recommend installing it after a full site backup:
Next, navigate to WooCommerce >> WooCommerce Multilingual and click on the "Status" or "Settings" tab. In the bottom right corner, click on the "Troubleshooting" link to access the troubleshooting options. After taking a full site backup, follow the troubleshooting steps provided there. Ensure to clear all types of caches after completing these steps to see if the issue is resolved.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client is using the WOODMART WooCommerce Layered Nav to filter products by attributes. While these filters function correctly on the English version of the site, they do not appear on the translated version.
Solution: We resolved the issue by disabling the 'Enable table usage' option. You can do this by navigating to WooCommerce > Settings > Products tab > Advanced. After making this change filters should now be visible on the translated version of the site.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: You are experiencing an issue with product category slugs in WPML where it automatically appends '-th' to every translated slug, despite having 'Different languages in directories' set up. Solution: We cannot disable the automatic '-th' suffix for translated category slugs directly due to limitations with the WordPress API. However, you can manually remove the slug suffix as a workaround. For detailed instructions, please visit https://wpml.org/errata/translated-term-slug-identical-to-the-original-term-slug/.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to configure the default language URL format for their site using WPML, aiming to have English as the default language appear under the /en/ directory. However, the current URL format does not include the /en/ for English, showing as https://wpml.proplugin.com/ instead. Solution: We explained that by default, the default language in WPML does not include the language directory in the URL. If the client wishes to include the /en/ directory for the default English language, they need to enable the option "Use directory for the default language". This setting can be found in the WPML settings under the Language URL format options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues with your custom layout for grouped products not applying correctly after installing the WPML Multilingual CMS plugin, and you're using WoodMart and Elementor, this summary might help. Solution: 1. Open the file located at
4. After making these changes, translate the layouts again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
