Problem: The client is experiencing a translation issue. Solution: We are currently addressing this issue in an existing support thread, which has been escalated to our 2nd Tier team for further investigation. To ensure efficient handling of the case and to keep all relevant information consolidated, we advise against opening multiple tickets for the same issue. We will provide updates in the existing thread as soon as more information becomes available.
If this solution becomes irrelevant due to updates or if it does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
