Problem: The client added a new Italian language to their WPML setup, but after saving the domain 'flamula.it' in WPML > Languages, it unexpectedly changes to 'it.flamula.si' upon refreshing the page. Solution: 1. Ensure WPML is Up to Date: Verify that all WPML components, particularly WPML Multilingual CMS and WPML String Translation, are updated to the latest versions. 2. Verify Hosting Configuration for 'flamula.it': Contact the hosting provider to ensure that 'flamula.it' is correctly set up as an alias or parked domain that points directly to the main WordPress site without redirection. 3. Re-enter the domain in WPML settings and ensure the Language URL format is correctly set. 4. Clear all caches (plugin, server, browser) and retest the setup. If these steps do not resolve the issue, it might be due to outdated information or a unique case not covered here. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You have an issue with a custom tab (YouTube video) not being translated in WooCommerce, despite being able to copy the field.
Solution: The problem lies with the 'Custom Product Tabs for WooCommerce' plugin, which is not compatible with WPML and has been removed from the WordPress repository due to security issues. We suggest using an alternative plugin that is compatible with WPML, such as WooCommerce Product Tabs or WooCommerce Ultimate Tabs.
If these solutions do not resolve your issues or if they become outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client translated a product to Croatian, but the color attributes did not copy over, resulting in the loss of product variations. This issue occurred after updating WPML to the newest version. Solution: In this case, the client needed to go to WPML > Settings > Custom Field Translation and make sure that the field settings for the attributes are set to "Translate". After that, edit the original product, save the product, and update the translation. If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues where the translation method element is unclickable in the WordPress sidebar when trying to translate a product, it might be due to the translation method settings. Solution: First, check the translation method for the product in the WordPress sidebar. If it's set to "WordPress Editor" and you wish to use the WPML Translation Editor, you need to change this setting to "WPML Translation Editor". Additionally, if you are using Advanced Custom Fields (ACF) on this product, ensure that the ACF field groups are set to "Same fields across languages". This setting is necessary to use the WPML Translation Editor effectively. If your ACF field groups are set to "Different fields across languages", you will need to use the WordPress Editor as your translation method. For more detailed guidance on translating ACF fields, visit Translate sites built with ACF.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us at WPML support forum.
Problem: The client reported that the 'add to cart' button on category pages was displaying in Slovenian instead of English, despite being correctly translated in the WPML string translation and displaying correctly in the shop page.
Solution: We suggested the client to first switch to the parent Divi theme from their customized child theme to check if the issue persists, emphasizing the importance of backing up the website and trying this on a staging site first. If the problem continued, we recommended: 1) Rescanning the theme, WooCommerce, and any other relevant plugins to check for untranslated strings. 2) Deactivating all plugins except for WPML, String Translation, WCML, and WooCommerce, and then switching to a standard theme like 2024 or 2021 to isolate the issue. 3) Reactivating plugins one by one to identify any conflicts, and then switching back to the original theme to see if it causes the issue.
If these steps do not resolve the issue or if they seem outdated or irrelevant to your current setup, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that two categories were missing in the Croatian version of their shop sidebar, even though everything was translated correctly. After inserting specific categories manually, they appeared but were not expandable like in the original version. Solution: We identified that the issue was due to missing term meta keys for the order in the database. We recommended running the following SQL commands to add the missing term meta:
INSERT INTO `wpnj_termmeta` (`term_id`, `meta_key`, `meta_value`)<br />VALUES ('832', 'order', '1');
We also advised clearing transients from WooCommerce tools after running these commands. It is crucial to create a backup before performing any database modifications.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing 404 errors on your sitemap because it links to the incorrect domain for the HR language version of your site. Solution: We have determined that the issue is not related to WPML or WPML SEO, but rather with Rank Math SEO. It appears that the sitemap discrepancies are present even without WPML, indicating a problem with how Rank Math SEO generates the sitemap. We recommend contacting Rank Math support for assistance with this issue. Once the sitemap functions correctly without WPML, you should then verify its functionality with WPML and WPML SEO installed. If any issues arise related to WPML after these steps, please do not hesitate to contact us again.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
