Problem: You need to remove a site from your WPML account and transfer credits to another domain, but you cannot log into the site because it has been moved to a non-WordPress server. Solution: We recommend that you first try to remove the site from the list of registered sites in your WPML.org account. If you encounter issues or cannot see the site listed there, please provide us with screenshots that show the problem. This will help us understand the issue better and provide specific guidance.
If this solution does not resolve your issue or seems irrelevant due to changes in our platform or your specific circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
You are trying to transfer remaining WPML credits after moving your site from localhost to a staging environment and need to switch the registered website from localhost to the staging site.
Solution:
We recommend following these steps to register your site with a new key after a full site backup (mandatory):
1. Go to your account page at https://wpml.org/account/sites/ 2. Delete the key for the site 3. Navigate to Plugins > Add New > Commercial tab 4. Click on "Unregister WPML from this site" 5. Refresh the page 6. Click on "Get a key for this site" 7. Copy the newly generated code 8. Return to Plugins > Add New > Commercial tab 9. Register the site with the new key
For more details, refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
