Problem: Translators were removed from WPML and could not be re-added, although they still existed as accounts on the website. Solution: We found that the issue was caused by a corrupt key in the database. We removed the
wpml-cache-translators-translate
entry from the
wp_options
table in the database, which resolved the problem and the translator users were visible again in WPML.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.