Credits

Problem:
The client manages the website matchazuki.com and reported an issue where 90,000 prepaid credits, intended for the production site, were incorrectly assigned to the development site (dev.matchazuki.com). As a result, the production site showed 0 credits, halting automatic translation services. Attempts to reassign the credits through the Manage Credits page were unsuccessful.
Solution:
1. We advised the client to register matchazuki.com with a new registration key to see if this would allow the credits to be reassigned correctly.
2. We recommended increasing the WordPress memory limit to at least 128MB, as per the minimum requirements. This can be done by adding the following line to the wp-config.php file:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

This line should be added above the 'That's all, stop editing! Happy blogging.' line.
3. The client should also verify the WordPress memory limit in WPML -> Support.

If these steps do not resolve the issue, or if the information provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please contact our support team for further assistance.

Problem:
The client is experiencing an issue where translation credits are not showing up on a sub-site of a multisite network after a site migration, despite being visible on the root site.
Solution:
On Multisites, you will only register the main site, and all subsites will be automatically registered and will be able to use the credits.

Also:
1. We recommend re-registering WPML after any site migration or domain change to ensure all settings are correctly updated:
- Visit https://wpml.org/account/sites/
- If the site URL is already registered, delete it and then add it again to generate a new site key.
- Click on "Show key" and copy the new key.
- Navigate to Plugins > Add New > Commercial (tab) in your WordPress dashboard and enter the key to re-register WPML.
2. If WPML is still registered, you might need to unregister it first before entering the new key.
3. After re-registering, if the credits still do not appear on the sub-site, it might be due to a specific issue requiring manual adjustment by our team. In this case, we have made a manual adjustment for you. Please check if the credits are now correctly displaying.

If the solution provided does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.