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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to activate a site key on a live website after moving it from a development environment. You have received a new site key from your customer but are unsure where to enter it.
Solution:
We recommend checking the following documentation on how to update your site key after moving your website from development to live: How to remove the 'This site is registered on wpml.org as a development site' notice.

If this solution does not apply because it is outdated or not relevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Bruno Kos 1 month, 3 weeks ago.

Assisted by: Bruno Kos.

Author Posts
October 8, 2024 at 11:14 pm #16267602

jeroenS-14

Background of the issue:
I am trying to activate a site key again after moving a development website to a live website. The live website already had a valid site key that was transferred from my account to my customer's account.

Symptoms:
After moving the development website to a live website, I'm getting a notification that the development website has gone live and I need to change its site key. I have the site key from my customer, but I don't see anywhere where I can change the site key.

Questions:
How can I change the site key after moving a development website to a live website?
Where can I enter the new site key provided by my customer?

October 9, 2024 at 5:03 am #16267858

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Thank you for contacting WPML support!

Can you check this?
https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production

Regards,
Bruno Kos

October 9, 2024 at 7:25 am #16268258

jeroenS-14

Thank you Bruno, that worked! I saw that option but I was afraid I would lose all translations when I would unregister the site.

thanks for your help.