Can't translate Elementor Pro's Header & Footer

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 10 replies, has 2 voices.

Last updated by Bigul 1 year ago.

Assisted by: Bigul.

Author	Posts
October 31, 2023 at 1:24 pm #14700087
mohamed-amineA	Hello I'm using Elementor Pro on my website, I want to duplicate The Header & Footer to second languages, but I didn't find how.
October 31, 2023 at 1:30 pm #14700135
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please visit WPML>>Settings>>Post Types Translation and make sure the Header & Footer post type is set as Translatable. Refer to the following article for more details. https://wpml.org/documentation/getting-started-guide/translating-custom-posts/ Please refer to this documentation to translate the posts manually - https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ -- Thanks! Bigul
October 31, 2023 at 1:32 pm #14700165
mohamed-amineA	Hello Bigul, thanks for your quick answer. I didn't find Header & Footer on Post Types on the Settings Section.
October 31, 2023 at 3:45 pm #14701963
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please share a couple of screenshots or a screencast for a better understanding of your Header and footer settings. You can share the screencast via Google Drive or Dropbox. Also, please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
November 1, 2023 at 12:10 pm #14707275
mohamed-amineA	Any update please?
November 1, 2023 at 12:40 pm #14707495
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the details. But I am getting the following error while login in. Please check. ERROR: An error was encountered while trying to authenticate. Please try again. -- Thanks! Bigul
November 1, 2023 at 12:59 pm #14707523
mohamed-amineA	Hello Bigul; thanks for your efforts. I tried to login, I didn't find any issue, I used Google Chrome browser, in Incognito Mode. Please, could you try again? Best regards. Amine
November 1, 2023 at 1:30 pm #14707849
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Amine, Thank you for the updates. I have tried from different browsers, also from Chrome Incognito mode. But the problem exists. Please check the attached image. Do you have any firewall settings or IP based restrictions? -- Thanks! Bigul
November 1, 2023 at 5:27 pm #14709437
mohamed-amineA	Hello Bigul, Yes, I have a firewall, but no IP restrictions. Can you send your support email to create an account for you? Regards. Amine
November 2, 2023 at 6:56 am #14712667
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Amine, Thank you for the updates. Please use bigul[dot]m[at]onthegosystems[dot]com to create an account. Enabling the private option for the next reply. -- Thanks! Bigul
November 2, 2023 at 10:05 am #14714905
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hi Amine, Thank you for the new credentials. I can access the site's backend now. Please check the following screencast. The Header and footer templates are showing for me when I click the Publish link on the Elementor template posts. hidden link Please verify it and let us know your feedback. -- Thanks! Bigul
November 3, 2023 at 7:42 am #14722971
mohamed-amineA	Thanks for him