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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to offer a translated version of a post but encountered an issue where the translated content was not displaying correctly, showing the default English content instead of the French translation.
Solution:
We resolved the issue by performing the following steps:
1. Edit the page in the default language.
2. Add "V2" to the title and update the page.
3. Delete the "V2" from the title and update the page again.
4. Update the translation.
We recommend the client to check if the translated page is now working correctly.
If this solution doesn't look relevant, we encourage the client to open a new support ticket.

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This topic contains 2 replies, has 2 voices.

Last updated by Osama Mersal 10 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
January 9, 2024 at 3:08 pm #15165393

bradC-7

I am trying to: offer a translated version of a post

Link to a page where the issue can be seen: hidden link

I expected to see: French content (see page screenshot)

Instead, I got: english (default) content where there are completed french strings translated (see editor screenshot)

WPML post test translations page 1.png
WPML post test translations 1.png
January 9, 2024 at 3:37 pm #15165533

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

January 12, 2024 at 12:09 pm #15178856

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and was able to fix it by the following steps:

1- Edit the page in the default language
2- Add "V2" to the title and update the page
3- Delete the "V2" and update the page
4- Update the translation

Please check if the translated page works correctly. (hidden link)

Best regards,
Osama

January 15, 2024 at 3:07 pm #15185921

bradC-7

Thank you very much, following up to confirm that it worked. Will keep this in mind if it happens again!

Much appreciated!

Brad