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Questo thread è stato risolto. Ecco una descrizione del problema e della soluzione.

Problem:
The client was experiencing issues with WPML on their WordPress site, including a failure to initialize the ATE dashboard, error 503 during management, and product duplication in different languages after attempting translations.
Solution:
We addressed the initialization issue by requesting access to the site to perform a detailed check and setup. For the error 503, we suggested checking if the PHP version could be temporarily downgraded and advised configuring the server to not cache specific WPML-related paths. To resolve the product duplication, we investigated and found that a custom script was causing repeated triggers of wp_update_post(), which confused WPML and led to duplicates. We identified and deactivated the problematic script, then proceeded with re-translating the products using existing translation credits, ensuring no further duplication occurred. We also adjusted WPML settings to prevent similar issues in the future.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Questo è il forum di assistenza tecnica di WPML, il plug-in multilingue di WordPress.

La sua lettura è permessa a tutti, ma la pubblicazione è riservata esclusivamente ai clienti di WPML. Il team di WPML risponde sul forum 6 giorni su 7, 22 ore su 24.

Etichettato: 

Questo ticket contiene 39 risposte, ha 0 voci.

Ultimo aggiornamento da robertoS-79 1 mese, 3 settimana fa.

Assistito da: Bobby.

Autore Post
Maggio 11, 2026 alle 19:10 #18028493

Bobby
Sostenitore di WPML dal 04/2015

Lingue: Inglese (English )

Fuso orario: America/Los_Angeles (GMT-07:00)

I have processed a batch of translations and since the translations were already done before instead of the total of 54,000 credits it only used 15,000 for the new ones. (translation memory helps save credits for already translated content)

Please confirm that everything is looking OK now that the script is deactivated and we can process the rest.

Maggio 12, 2026 alle 5:55 #18028914

robertoS-79

hi, seems all good but two issues. I've try to select one and this products is shown in italian:

link nascosto

and i see that if i select "Museum" page in english, take me at link nascosto that is in italian menu and no content.

So please proceed seems that we are going better 🙂

Maggio 12, 2026 alle 23:36 #18031504

Bobby
Sostenitore di WPML dal 04/2015

Lingue: Inglese (English )

Fuso orario: America/Los_Angeles (GMT-07:00)

Regarding the IT product
link nascosto

I might have done this one by mistake when it was duplicated.

It is fixed now.

Regarding the Museum page, how are you setting it as the SHOP page? When I review the Pages it doesnt say "Shop" next to it.

-------

I have processed another 50 products, looks like you can proceed and do all your products now OK.

There are 258 Products left and will require 284,000 credits if the PTC translation engine is used.

You can review the pricing and let me know how you would like to proceed, however, you are good to go and translate the rest without requiring our team to do it as i dont see any more issues with translation.

Screenshot 2026-05-12 at 4.32.51 PM.png
Maggio 13, 2026 alle 8:30 #18032115

robertoS-79

Hi page shall be named "Museo" (like i've done now in italian: link nascosto). but i see english version is empty (link nascosto ... btw shall be museum in english).

I've activated the service for pay as use for translation so please convert all. Then i will add a new product for check by myself 🙂

Maggio 13, 2026 alle 10:20 #18032531

robertoS-79

Regarding museum page i see that the italian is ok now:

link nascosto

and english show but is different (and there is no the "Museum" menu voice like in the italian). link nascosto

Maggio 13, 2026 alle 21:27 #18034417

Bobby
Sostenitore di WPML dal 04/2015

Lingue: Inglese (English )

Fuso orario: America/Los_Angeles (GMT-07:00)

Hi there,

In order to fix that I went to WPML->Translation Dashboard->Navigation Menus since it's a Full Site Editor item and it looks OK now.

You might want to go to WPML->Translation Dashboard and enable "
Translate Everything Automatically
Automatically translate all Italian content to English." this feature will allow everything to be translated without having to manually do this.

Let me know your results, please.

Maggio 14, 2026 alle 9:13 #18035050

robertoS-79

Hi thank you!

I can do translation. I see it said products but also two pages and two articles. But there are no articles in website.

Btw i can try to automatically translate, but please before can you check why the page content of italian "museo" page has a different structure respect the english one? (the correct one is the italian one).

Screenshot 2026-05-14 111050.png
Screenshot 2026-05-14 111215.png
Maggio 15, 2026 alle 10:50 #18038558

robertoS-79

hi bobby, can i translate automatically products now?

Btw as previous message, seems that something is not aligned with templates. As you can see museum page is different and also if you choose any page, in footer now the italian pages have a logo and the english one no. I need also logo in footer. When i go to edit footer i cannot choose to edit the english version.

Maggio 15, 2026 alle 18:09 #18039770

robertoS-79

Hi i've translated all products and works well. So now the last issue is only to difference between footer from italian to english (no logo) and different content for shop home page (missing widget in english version).

Can you please check? Also when all is ok can i remove the "duplicator" plugin?

Maggio 18, 2026 alle 17:22 #18044119

Bobby
Sostenitore di WPML dal 04/2015

Lingue: Inglese (English )

Fuso orario: America/Los_Angeles (GMT-07:00)

Thank you for updating me!

I have removed the duplicator plugin as it's no longer needed.

Also, to resolve the logo issue I went to WPML->Settings-> Media Translation and enabled "Automatically detect best options for translating image texts (alt, caption, title)
avoids unnecessary duplicate media fields and missing image translations"

It looks as expected now.

Screenshot 2026-05-18 at 10.21.27 AM.png
Maggio 19, 2026 alle 6:03 #18044506

robertoS-79

Thanks a lot! Now finally is all ok!!