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This topic contains 3 replies, has 2 voices.

Last updated by darrellS-3 1 year, 9 months ago.

Assisted by: Kor.

Author Posts
June 29, 2022 at 1:01 pm #11567959

darrellS-3

I am trying to: Simply translate a custom link.

Link to a page where the issue can be seen: hidden link

I expected to see: A translation of the "Membership" navigation item

Instead, I got: Default language of the navigation item, despite the Menu Sync displaying the correct translation (see attached)

Followed this documentation (which is outdated, like much of WPML's documentation) with no success: https://wpml.org/documentation/getting-started-guide/translating-menus/#translate-custom-links

Screenshot 2022-06-29 090101.png
June 30, 2022 at 3:45 am #11572085

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Have you checked the String Translation page in WPML > String Translations as mentioned on #3 here https://wpml.org/documentation/getting-started-guide/translating-menus/#translate-custom-links . You need to make sure it's translated over there.

If you can see the translation but it's not affecting your Website, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

While checking your debug information, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for you?

Thanks!

Kor

June 30, 2022 at 9:59 pm #11581143

darrellS-3

Hi Kor - yes, the problem is those instructions do not appear to be current or accurate. Are you sure you're using the recent version of the plugin? I can reach a WP Menus Sync menu but it doesn't look anything like your documentation after that. We're using 4.5.8.

We will update the memory limit now, although that is unlikely to be the issue. I created an account for you to use. The credentials are Kor | s51YY3&tBDWNZfT5x&Ubvl41

The site has been backed up. SFTP access is not available on this production server. Please take a look and let me know what you see.

June 30, 2022 at 10:33 pm #11581213

darrellS-3

Hi Kor - by reprocessing the entire menu sync we were able to get this to work. We're not sure why that one item was stuck and would not process but we seem to be good for now.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.