[Resolved] every time we activate WPML we have a critical error

Hello again,

As discussed, once you rolled back a recent backup and your site is up and running again I will need to replicate it on our servers and run some tests.

For this, either your dev can install a plugin called “Duplicator” on your site. This will allow him to create a copy of your site and your content.
I have activated a private field for you where you can share those files (package + installer).
- He can exclude /wp-uploads from the copy to reduce the size
- Once the package is ready, if the files are too large to upload them to the private field, you can share a link to Google Drive, Dropbox, WeTransfer or any other similar service.

Or, you can provide me with a temporary admin access (wp-admin) and allow me to install Duplicator to take the copy myself. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.

In both cases, once the problem is resolved I will delete the local site.
https://wpml.org/faq/provide-supporters-copy-site/

Nico

Hi Again,

The first thing I wanted to try on this copy was minimal environment. For that I deactivated all your plugins and reactivated only WPML plugins. This worked (no critical error)!

Then I reactivated your plugins one by one in order to identify which plugin was creating a conflict with WPML. However I couldn't reproduce the issue. All plugins are now reactivated and I didn't get any critical error.

I even updated a translation and ran some WPML troubleshooting tools just to make sure that our plugin was working correctly.

Maybe I missed something? Could you please log into this copy site and try to reproduce the critical error? This only difference with your site is that the Phlox Pro licence is not activated, maybe you could try to activate it?
Here is the URL: hidden link
You can use the same credentials than your prod site

Nico

Hello,

Yes please feel free to activate and modify anything you need to reproduce the issue on that sandbox. Once the issue is reproduced we can investigate to identify the root cause.

On my side I have activated a footer selector to make sure you can navigate through your languages.

Nico

Hello,

I excluded the uploads folder (which has all your images) from the copy I took in order to reduce the size that's why all images are missing. It's not a bug.

So now, if you want to try on your production site let's follow those steps:
1. Make a full backup of your site and database
2. Activate WP_DEBUG in order to log any error
Access your server via FTP and open wp-config.php (in your WordPress root directory).
Insert those lines just before /* That's all, stop editing! Happy blogging. */

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

3. Deactivate all plugins
4. Update WPML and String Translation to the latest version and activate them.
You can download all our plugins directly from your WPML account.
- Go to https://wpml.org/account/downloads/
- Click on "Download WPML manually" to see all plugins and download them
- In your WP dashboard, go to "Plugins > Add new" and use the button at the top of your screen to upload the .zip file
5. Then reactivate your plugins one by one (or in small groups). This way you can verify at which point the issue appears again and identify the plugin that is causing the issue.
6. If the issue reappears during point #5, then access the debug log from WP_DEBUG here: /wp-content/debug.log and copy paste the info in your next answer.

Please keep me updated,
Nico

Hi,

I think your dev find the issue. You see in order to allow you to translate all texts related to your images such as "ALTs" or "Captions", WPML create an new entry in the database. It doesn't duplicate physically the images (to avoid to fill up your server storage) but yes it will have a different database entry for each language for the same image.

Your theme is marked as compatible: https://wpml.org/theme/phlox/
Can I take another copy of your site (this time including the /uploads folder) to see if the issue is reproduced on sandbox?

If I can reproduce the issue then I will be able to escalate the case to the compatibility team.

Nico

Hi,

I tried many times to download a new package. Everything seems to work but when I upload it on a new sandbox I have the following error:

The expected archive size is [888.61MB]. Currently the archive size is [200.27MB].

Can we try to reproduce the issue on the first sandbox (hidden link)?
Please try to upload some images in your post/pages and then translate them.

Nico