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This thread is resolved. Here is a description of the problem and solution.

Problem: I cant see String translation addon on the commercial tab.

Solution: Please make sure you have registered WPML in this site: https://wpml.org/faq/install-wpml/#automated-updates

Then please click the Add New button at the top of the Plugins page and then click the Commercial tab and select plugins that you want to download and press ‘Download’ button as you can see in the attached screenshot: https://cdn.wpml.org/wp-content/uploads/2019/05/3773477-commercial_tab_1.jpg?x34514

Etichettato: 

This topic contains 2 risposte, has 2 voci.

Last updated by enricoD-16 5 mesi, 1 settimana fa.

Assigned support staff: Noman.

Autore Post
May 9, 2019 at 6:47 am #3773367

enricoD-16

Hello,

However I can't install it. Can you please advise? I cant see the string add on on the commercial tab

Thanks

May 9, 2019 at 7:01 am #3773477

Noman
Supporter

Languages: Inglese (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML support. Could you please make sure you have registered WPML in this site:
https://wpml.org/faq/install-wpml/#automated-updates

Then please click the Add New button at the top of the Plugins page and then click the Commercial tab and select plugins that you want to download and press ‘Download’ button as you can see in the attached screenshot.

If still issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

May 9, 2019 at 11:42 am #3775715

enricoD-16

My issue is resolved now. Thank you!