Mixed European Portuguese and Brazilian Portuguese translations after WPML translation issue

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Tagged: ATE

This topic contains 3 replies, has 0 voices.

Last updated by ivov-6 2 days, 14 hours ago.

Assisted by: Christopher Amirian.

Author	Posts
May 13, 2026 at 11:43 am #18032747
ivov-6	Hi WPML Support, We are still dealing with the aftermath of the translation issue/bug that your team previously helped us with, and for which we received additional translation credits to reprocess a large amount of lost content. At the moment, we are seeing a serious language consistency problem across our Brazilian Portuguese content. Our website is configured for Brazilian Portuguese (pt-BR), and the translated URLs are correctly using /pt-br/. However, many articles are now partially translated in European Portuguese (pt-PT) or contain a mix of both Brazilian and European Portuguese inside the same article. Examples we are seeing: “tu podes” “tu és” “tu recebes” “teu” “tu venderes” These are European Portuguese constructions and should not appear on a Brazilian Portuguese website. Example article: hidden link We believe our WPML language configuration is correct: Secondary language is Brazilian Portuguese URLs use /pt-br/ Content is intended only for Brazilian Portuguese users This issue seems related to either: The automatic translation engine using Portuguese from Portugal (pt-PT) instead of Brazilian Portuguese (pt-BR) Existing translations previously generated incorrectly and now mixed/cached Translation memory or glossary contamination between PT-PT and PT-BR Could you please help us determine: Why WPML is generating or preserving European Portuguese text on a Brazilian Portuguese site Whether there is a way to bulk-fix or normalize these translations Whether translation memory/cache can be reset or rebuilt Whether the automatic translation engine is incorrectly targeting PT-PT internally The best method to safely convert all translated content fully to Brazilian Portuguese We have a very large number of articles affected, so manually correcting everything would be extremely time consuming and expensive. Any guidance or tooling from your side would be greatly appreciated. Thank you. Kind regards Ivo
May 13, 2026 at 12:05 pm #18032833
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. There was no reply in the chat. May I have the link to the ticket that we helped you to fix the previous issue? Maybe I can find some sort of clue there. For now what I can suggest is that you make sure the language mapping works correctly: - Go to WordPress Dashboard > WPML > Translation Dashboard > Payments & Maintenance > Language Mapping See if the correct settings are there. Thanks.
May 13, 2026 at 12:10 pm #18032858
ivov-6	https://wpml.org/forums/topic/translated-pages-showing-mixed-language-en-pt-br-and-unexpected-content-changes-after-template-u/ The mapping is correct as far as I know.
May 13, 2026 at 1:24 pm #18033357
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thank you. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Also please tell me which page to check and what paragraph in ATE. Note that I am not familiar with PT language so you will need to give me the escat paragraph that is PT-PT instead of PT-BR and also the PT-BR that you expect. First thing to check is what will happen if I add the same content on a clean installation of WordPress in our sandbox and see the result. Thanks.