[Closed] New update broke my website

Hello,

I would need to see the detail of the error. You can see how to enable debug logging here:
https://wpml.org/documentation/support/debugging-wpml/

Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);

Edit your wp-config.php file and add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . 'https://cdn.wpml.org/error_log.txt');

This will create an error_log.txt file in your site's root directory. Please send me its contents.

Thank you for updating us!

Please be aware of the following 2 bugs that were introduced with the recent updates as well.

1. https://wpml.org/errata/wpml-triggers-a-migration-notification-banner-even-when-the-site-hasnt-been-migrated/

2. Go to WPML->Translation Management->Translators and verify that you are added as a translation manager or a translator if you are using the Advanced Translation Editor.

What about if you attempt to click on "add translator" instead of a translator manager?

Does it work?

Also, note that you won't be able to add yourself as a translation manager as you are automatically one by default.

Note: All Administrators are automatically given Translation Manager privileges.

Hello,

My colleague Bobby is currently on vacation and I am glad to assist you.

As far as I see you are trying to assign a Translation Manager.

Take note that only admin accounts can have the Translation Manager capability with WPML. Further, all admin accounts usually should be Translation Manager by default when WPML is active.

Is marketing an admin account?

How is it when assigning Translators? Does this also trigger an error?

Best regards
Andreas

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “All In One WP Migration” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

The steps are also shown in this video: hidden link

Best regards
Andreas