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This topic contains 6 risposte, has 2 voci.

Last updated by Noman 2 mesi, 2 settimane fa.

Assigned support staff: Noman.

Autore Post
July 30, 2019 at 8:26 am #4305701

elisaB-4

Ho appena comprato il plugin e sto provando ad installarlo, ma quando lo installo mi da errore wordpress. Sparisce tutto. Per ripristinare il mio sito devo andare sull'ftp per toglierlo. Come mai? Non è compatibile con la mia versione di wordpress????

July 30, 2019 at 8:45 am #4305827

elisaB-4

This is the message from WordPress:

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WPML Multilingual CMS.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

Error Details
=============
An error of type E_ERROR was caused in line 825 of the file /var/www/wp_theflowertouch/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php. Error message: Call to undefined function simplexml_load_file()

July 30, 2019 at 9:10 am #4305989

Noman
Supporter

Languages: Inglese (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I am going to answer this in English, I hope that is ok, if you still need help in Italian please let me know.

Could you please follow the steps of our errata page and check if this resolves your issue or not: https://wpml.org/errata/php-7-possible-issues-simplexml/

Thank you

July 30, 2019 at 9:37 am #4306291

elisaB-4

Hi, unfortunately I'm not able to perform this complicated procedure.

Isn't there a simpler solution?

however it is not specified that it is not compatible with the php 7 version.

How can I do?

My website is: hidden link

July 30, 2019 at 1:56 pm #4308225

Noman
Supporter

Languages: Inglese (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Could you please try to follow below solutions and let me know how it goes?

1. Please manually install WPML plugins and check if the issue persists. To do a manual update please follow these steps:

1.1. Please take your full site backup.
1.2. Deactivate the existing WPML plugin.
1.3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.
1.4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.
1.5. Activate the WPML plugin and add-ons.

2. Please ask your hosting provider to enable simplexml extension.

3. Please downgrade PHP. You can contact your website hosting company to do this for you.

Please let me know if this resolves your issue or you need further assistance with this issue.

Thank you

July 31, 2019 at 6:55 am #4311919

elisaB-4

Thanks, but I can't do the php upgrade, because on my hosting service I have other websites, so I also compromise the operation of all my other sites.

So WPML is not compatible with my php version?

Are you going to update the plugin for the latest php feature?

IF there are no other solutions, I am forced to request a refund of the plugin!

July 31, 2019 at 9:07 am #4313137

Noman
Supporter

Languages: Inglese (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site, so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

The topic ‘[Closed] Non funziona con Word press 5.2.2’ is closed to new replies.