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This topic contains 9 risposte, has 2 voci.

Last updated by Laura 8 ore, 29 minuti fa.

Assigned support staff: Laura.

Autore Post
November 9, 2019 at 10:28 am #4917821

barbaraB-24

Sto tentando di aggiornare wpml string translation

Invece ho ottenuto: sito down errore 500

November 9, 2019 at 2:28 pm #4918315

Laura
Supporter

Languages: Inglese (English ) Italiano (Italiano ) Portoghese, Brasile (Português )

Timezone: Europe/Rome (GMT+01:00)

Salve,

grazie per averci contattato.

Se si tratta di un errore 500, ho bisogno di sapere con esattezza di cosa si tratta, quindi ti chiederei di abilitare il debug log di WordPress.
Per farlo inserisci queste righe all'inizio del file wp-config.php dopo il tag di apertura:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

dopodiché riproduci l'errore e dovresti trovare un file debug.log nella cartella wp-content.

Copia le ultime righe qui. Se necessario, rimuovi le informazioni sensibili.

November 16, 2019 at 1:22 pm #4958313

barbaraB-24

Buongiorno,
questo è il contenuto del file bedug.log :

[12-Nov-2019 14:07:08 UTC]
<!-- WP Optimize page cache - hidden link - page not served from cache because: The request method was not GET (POST), In the settings, caching is disabled for matches for one of the current request's GET parameters -->

[12-Nov-2019 14:09:13 UTC]
<!-- WP Optimize page cache - hidden link - page not served from cache because: The request method was not GET (POST), In the settings, caching is disabled for matches for one of the current request's GET parameters -->

[12-Nov-2019 14:10:30 UTC]
<!-- WP Optimize page cache - hidden link - page not served from cache because: The request extension is not suitable for caching, In the settings, caching is disabled for matches for one of the current request's GET parameters -->

[12-Nov-2019 14:10:33 UTC]
<!-- WP Optimize page cache - hidden link - page not served from cache because: The request method was not GET (POST), The request extension is not suitable for caching -->

[12-Nov-2019 14:21:06 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[12-Nov-2019 14:21:11 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[12-Nov-2019 14:21:12 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[12-Nov-2019 16:55:53 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[12-Nov-2019 18:18:12 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:18:12 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:18:12 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:36 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 18:38:37 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 20:16:27 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 20:16:27 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 20:16:27 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 21:38:31 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 21:38:31 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[12-Nov-2019 21:38:31 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 04:58:02 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[13-Nov-2019 09:06:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:06:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:06:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:17:38 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:17:38 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:17:38 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 09:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 16:54:13 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 16:54:13 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 16:54:13 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[13-Nov-2019 16:55:23 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[14-Nov-2019 04:55:05 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[14-Nov-2019 08:48:08 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 08:48:09 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 08:48:09 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 14:44:05 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 14:44:06 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 14:44:06 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 16:00:16 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 16:00:16 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 16:00:16 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 16:00:16 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[14-Nov-2019 16:55:14 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[15-Nov-2019 04:55:17 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[15-Nov-2019 10:13:06 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 10:13:06 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 10:13:06 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 15:35:46 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 15:35:46 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 15:35:46 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:48 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:48:49 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
[15-Nov-2019 16:55:22 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.
[16-Nov-2019 04:57:33 UTC] [ZN_HogashDashboard::getThemeInfo] An error occurred while trying to retrieve the information for the theme: No details found for the specified theme.

November 16, 2019 at 1:55 pm #4958531

Laura
Supporter

Languages: Inglese (English ) Italiano (Italiano ) Portoghese, Brasile (Português )

Timezone: Europe/Rome (GMT+01:00)

Ciao,

non c'è niente di correlabile a WPML in questo debug, prova a disattivare il tema e a vedere se così riesci.

Se ti è possibile accedere al backend prova ad aggiungere le informazioni di debug:
Le puoi trovare in:
WPML -> Assistenza -> click sul link "informazioni di debug"
Copia tutto il testo nel box che abiliterò nella prossima risposta.
Altre informazioni qui: https://wpml.org/faq/provide-debug-information-faster-support/

November 16, 2019 at 2:15 pm #4958551

barbaraB-24

Ciao, eccolo!
Grazie

[removed]

November 16, 2019 at 2:30 pm #4958625

Laura
Supporter

Languages: Inglese (English ) Italiano (Italiano ) Portoghese, Brasile (Português )

Timezone: Europe/Rome (GMT+01:00)

Ciao,

per favore non copiarle direttamente qui o non sono leggibili. C'è un box apposito.

November 16, 2019 at 2:35 pm #4958631

barbaraB-24

Purtroppo non me le lascia carica, mi da questo errore...

November 16, 2019 at 2:47 pm #4958681

Laura
Supporter

Languages: Inglese (English ) Italiano (Italiano ) Portoghese, Brasile (Português )

Timezone: Europe/Rome (GMT+01:00)

Manca un pezzo, per quello dice che non è valido.

Comunque se non riesci hai provato quello che ti ho suggerito?

November 16, 2019 at 2:53 pm #4958687

barbaraB-24

Se intendi divattivare il tema, no, non ho ancora provato... sinceramente non mi fido molto.
Non essendo molto pratico di wordpress forse è il caso che mi affidi a qualcuno del mestiere.
Comunque grazie, sei stata molto gentile e celere nelle tue risposte.

November 16, 2019 at 4:31 pm #4958999

Laura
Supporter

Languages: Inglese (English ) Italiano (Italiano ) Portoghese, Brasile (Português )

Timezone: Europe/Rome (GMT+01:00)

Ok, se hai ulteriori problemi contattaci di nuovo.