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Questo thread è stato risolto. Ecco una descrizione del problema e della soluzione.

Problem:
The client wants to change the shipping label/name for DHL in WooCommerce which displays as "DHL Express 2-3 business days" using WPML, but cannot find the relevant strings in the String Translation interface.
Solution:
We explained that WPML allows adding translations but does not permit changes to the source text, which is provided by the plugin itself. We also noted that the DHL Express plugin might not be WPML compatible. To confirm this, we suggested testing the plugin in an isolated environment. We provided a link for the client to set up the DHL Express plugin on a test site to verify compatibility with WPML. Here is the link to set up the test environment: Test DHL Express Plugin.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

Questo è il forum di assistenza tecnica di WPML, il plug-in multilingue di WordPress.

La sua lettura è permessa a tutti, ma la pubblicazione è riservata esclusivamente ai clienti di WPML. Il team di WPML risponde sul forum 6 giorni su 7, 22 ore su 24.

Etichettato: 

Questo ticket contiene 5 risposte, ha 0 voci.

Ultimo aggiornamento da raffaellaM 4 mese, 2 settimana fa.

Assistito da: Lucas Vidal de Andrade.

Autore Post
Marzo 21, 2026 alle 10:56 #17915625

raffaellaM

Hello, i have a wordpress website using woocommerce and WPML, and i am using the DHL Express plugin (woocommerce-dhlexpress-services.3.0.2.zip).

At checkout, the shipping label/name for DHL shows some text i want to change. It shows: "DHL EXpress 2-3 business days," I don't want the business days to show), is it possible to change it with String Translation?

I already looked for DHL under "String Translation" and under "Not seeing strings that you are looking for?" but cannot find anything similar.

THank you!

Marzo 23, 2026 alle 8:49 #17917296

Lucas Vidal de Andrade
Sostenitore di WPML dal 11/2023

Lingue: Inglese (English ) Spagnolo (Español ) Tedesco (Deutsch ) Portoghese, Brasile (Português )

Fuso orario: Europe/Vienna (GMT+02:00)

Hello there,

Please ensure to have a full website backup and try these steps:

1. Go to WPML > Theme and Plugin lozalization, select and scan the plugin DHL Express;
2. Go to WPML > String Translation and search for the strings, both on the main list and on admin strings;

Let me know if you can translate it this way.

Marzo 25, 2026 alle 17:46 #17927227

raffaellaM

Hello, thanks for your help.

I did the Localization Search and the result said:

"Scan successful: WPML found 5 strings. They were added to the translations table.
The following files were processed:
wp-content/plugins/woocommerce-dhlexpress-services/woocommerce-dhlexpress-services.php"

When I search for "DHL" in String Translation / All Domains, I find a few options but not what I need to change.

I am not sure which "admin" I must select, I tried selecting "admin_texts_woocommerce_shipping" but it didn't help.

I am attaching screenshots.

Please note I am trying to change the wording of both the English text and the Italian translation.

Thank you!
Warm regards
Raffaella

Screenshot 2026-03-25 184033.png
Screenshot 2026-03-25 184323.png
Marzo 26, 2026 alle 16:52 #17930161

raffaellaM

Hello, thank you very much!
I installed and activated the plugin.
Not sure it will work, maybe I need to request an additional api key to DHL and then connect this test website to their system to see the live shipping rates?
Let me know if it works like this or I need to get additional information.
Really appreciate the help!

Marzo 27, 2026 alle 10:01 #17931404

Lucas Vidal de Andrade
Supporter

Hey there,

Thanks for sharing. We actually don't need the plugin working 100%, just enough so I can check the text on the checkout page. With that, I can test the translations already.

Can you please arrange that for us? Thank you.

Marzo 27, 2026 alle 17:10 #17933056

raffaellaM

I will try to check with DHL if they can provide me an extra set of API keys to make the connection with real-time shipping rates work at checkout
I hope to be in touch again Monday or Tuesday
Meanwhile, thank you and have a great weekend

Marzo 30, 2026 alle 12:44 #17936508

raffaellaM

Hi,

getting the additional API keys for a test website is proving difficult, so for now I will just leave my website as is. I hope that the DHL developers will work on making their plugin WPML-compatible in the future.

Thank you for your help anyways!