[Risolto] WPML non è riuscito a tradurre la pagina

Hi There!

Thanks for contacting WPML Support.

I’m Prosenjit from the WPML Development Team, and I’ll be happy to assist you with this matter.

Before we proceed, I’d like to let you know that our Italian-speaking supporters are currently unavailable, which is why I’m responding in English. Please let me know if that works for you. If not, let me know as well, and I’ll check what we can arrange.

From your description, I understand that while translating some pages, you encounter the error:

“WPML was unable to translate this page”

This error usually appears when the Advanced Translation Editor (ATE) is either not activated properly or is having trouble processing the translation job.

Based on the information available in our system, I noticed that the site key does not appear to be properly activated on your website. If the site was recently migrated or copied, it is important to make sure it is registered again using a valid WPML site key.

Could you please try the following steps and check if the issue gets resolved?

- Go to Plugins → Add New → Commercial
- Copy the site key from your WPML.org account and paste it into the site key field
- If you do not see the field, click Unregister WPML from this site first, then register the site again using the correct key
- Once the key is activated, go to WPML → Translation Dashboard → Translation Jobs
- Cancel any jobs that are currently stuck, failed, or still in progress
- Then go to WPML → Support → Troubleshooting
- Click the following buttons one by one:

-- Clear the cache in WPML
-- Synchronize local job IDs with ATE jobs
-- Synchronize translators and translation managers with ATE
-- Set language information
- Once done, clear your website cache and browser cache
- Before sending the page for translation again, make a small change to the page title or content and save the page
- Then resend the page for translation

These steps usually resolve this type of issue.

However, if the problem still continues, please go to WPML → Support → Advanced Translation Editor → Error Logs

Then capture a screenshot of the entire page, making sure the recent errors and all columns are visible, and share it in your next reply. I’ll review the logs and guide you further based on the findings.

Looking forward to your response, and I’ll be happy to continue assisting you.

Best regards,
Prosenjit

Hi There!

I hope you're doing well. Sorry for the delay in getting back to you due to the weekend.

Thank you for sharing the logs. Based on the errors shown there, this type of issue is often resolved by clearing the site cache or re-adding the WPML site key. Have you already tried those steps?

If the issue still persists after that, we’ll need to take a closer look to understand the root cause. For that, could you please share temporary access to your site so I can investigate it directly?

Along with the access details, please also share the specific pages or posts where the issue happens during translation. That will help me start the investigation from the exact place and work toward a fix more quickly.

I’ve enabled the private box, so you can securely share the access information there.

Looking forward to your response. I’ll be happy to help.

Best regards,
Prosenjit