Home›Support›English Support›[Resolved] YITH WooCommerce Product Add-Ons & Extra Options not showing in translated version of the website
[Resolved] YITH WooCommerce Product Add-Ons & Extra Options not showing in translated version of the website
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to display product options such as Tile color, Decoration color, and Corner decorations in German on your website using the WPML plugin. However, the YITH WooCommerce Product Add-Ons & Extra Options are not showing in the translated version of the website. Solution: We have identified that the product was originally created in English, but the filter (block) was configured in English with a German product assigned to it. To resolve this, go to YITH → Product Add-Ons → Blocks (https://delfterfliesen.de/wp-admin/admin.php?page=yith_wapo_panel&tab=blocks), open each block, and assign the English version of the product (the original language), then save.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to display product options such as Tile color, Decoration color, and Corner decorations in German on my website hidden link. I am using the WPML plugin to translate these options.
Symptoms:
The YITH WooCommerce Product Add-Ons & Extra Options are not showing in the translated version of the website.
Questions:
Why are the product options not showing in the translated version of the website?
How can I ensure that the product options are displayed correctly in German?
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
To investigate why the YITH Product Add-Ons are not showing on the translated product, I need to confirm whether the issue also occurs in a clean environment. That’s why I asked you to reproduce the issue on the test site I provided.
Here is what I need you to do step-by-step:
1. Please log in to the test site: hidden link
2. Install the plugin YITH WooCommerce Product Add-Ons & Extra Options.
3. Edit the test product on the site and add at least one option through YITH WooCommerce Product Add-Ons & Extra Options (for example: tile color, decoration color, etc.).
4. Translate the product using WPML, just as you did on your own site.
5. Check whether the add-on options appear on the translated version.
Once this is done, please let me know:
* Do the product options show on the translated product on the test site?
* If yes, the issue may be related to your site’s configuration.
* If no, I will escalate the case to our compatibility team for deeper checks.
Thanks for your cooperation — this will help us identify the root cause as quickly as possible.
I translated the whole website with WPML automatic translation (PTC) could you assign points to the website so the product and etc could be translated.
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+01:00)
Can you check again now? I think I’ve identified the cause, based on what I saw in your sandbox tests.
Your website’s default language is German, but the product itself was originally created in English: hidden link
Meanwhile, the filter (block) was configured in English: hidden link
—but it had a German product assigned to it.
After I assigned the English version of the product to this filter, it started appearing correctly here: hidden link
So the likely solution is:
Go to YITH → Product Add-Ons → Blocks (`hidden link`), open each block, and assign the English version of the product (the original language), then save.
