Problem: The client is experiencing an issue where the WPML AI (beta) translation tool does not use the formal Dutch pronouns 'u' despite selecting the 'Formal' text setting. Instead, it uses informal pronouns 'je' and 'jij'. Solution: We have confirmed that the formality option in the WPML Translation Tool Tab is correctly set. The discrepancy you noticed in the WPML → Settings will be aligned in the upcoming WPML 4.7 release with the 'auto-formality' feature. Currently, our AI does not support manual formality selection and applies the most commonly used formality automatically. This approach helps avoid inconsistencies in translation quality across different languages. For now, if you need formal Dutch translations, we recommend using DeepL and setting it to formal. We are continuously working on improving the WPML AI, and your feedback is crucial for these enhancements.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
