Problem: The client was experiencing issues with document file paths being incorrectly updated to dead links on translated versions of their website. They were using a custom path (/docs/) for document files instead of the standard WordPress uploads directory. Additionally, there were concerns about untranslated media items appearing in the WPML translation interface and the impact of toggling the 'Automatically detect best options for translating image texts (alt, caption, title)' setting.
Solution: 1. We confirmed that toggling the 'Automatically detect best options for translating image texts' setting should not affect existing translations or cause side effects. 2. For the custom document path issue, we recommended verifying how these paths are generated (via plugin, custom code, etc.) and suggested creating a minimal reproducible example on a test site to isolate the issue. 3. For the issue of media items not translating correctly, we advised that the client could safely re-enable the 'Automatically detect best options for translating image texts' setting. 4. Regarding the deletion of translated media items causing the original to return a 404 error, we clarified that WPML should not affect the URL of media in the default language and that this behavior was unexpected.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket or contact us again at WPML support forum.
Problem: The client reported accessibility issues with the WPML language switcher on their website, specifically concerning WCAG errors related to ARIA roles. The issues included incorrect roles for
elements and inappropriate role attributes for elements. Solution: We resolved these accessibility issues in the latest version of WPML (4.9.0). To update, follow these steps: 1. Go to Plugins → Add New Plugin in your site’s admin and click the Commercial tab. 2. Click the Check for updates button. 3. Select WPML 4.9 from the list and click Install. Please ensure to back up your site before updating. More details on WPML 4.9.0 can be found here: WPML 4.9.0 Changelog.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
