Problem: The client reported that after translating pages using WPML with the Divi builder, the styling and visibility of text on the pages were affected. In the Divi builder, everything appeared normal, but on the live site, issues such as text not displaying or incorrect styling like unintended capitalization and color changes were observed. Solution: We initially suggested ensuring that all Divi sections (Layout, Header, Footer) were fully translated via the WPML Translation Dashboard. When the problem persisted, we conducted further investigation by deactivating WPML plugins and clearing the browser cache to determine if WPML was causing the issue. The investigation revealed that the issue was not related to WPML but was due to CSS within the Divi theme that set the text color to white, making it invisible against the background. We advised the client to contact Divi support for assistance with the CSS issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client faced two issues: firstly, after removing the developer mode, it still appeared as a developer's site. Secondly, due to the premature deletion of the previous site, the client was unable to transfer credits to the new URL. Solution: 1. We advised the client to re-register WPML after changing the domain or domain provider by following these steps: - Visit https://wpml.org/de/account/websites/ - Remove the old site URL from the list. - Re-enter the new site URL to generate a new site key. - Click on "Show key" and copy it. - Enter the key under Plugins > Add New > Commercial (tab) to re-register WPML. If WPML is still registered, it should be unregistered first. - Verify at WPML > Support > Installer Support that the site is registered correctly by clicking "Check now". 2. Once the client completed the re-registration, we manually assigned the available credits to the new site.
If this solution does not resolve your issue or seems outdated, or if it's not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. Visit our support forum at WPML Support Forum.
