Problem: The client is experiencing compatibility issues with the 'Monogram – Personal Portfolio WordPress Theme' which claims to be '1000% compatible with WPML.' The client needs to know if the theme has been officially tested, certified, or approved by WPML, and if there are any known issues related to this theme. Solution: We confirmed that the 'Monogram – Personal Portfolio WordPress Theme' has not been tested or officially certified as compatible with WPML. This does not necessarily mean that the theme will not work with WPML, but it indicates that the theme's compatibility is managed by the theme authors. We recommend that the theme authors apply to our official compatibility program through our Go Global program to ensure full compatibility. If you're experiencing specific translation issues, please provide more details so we can assist further. It's possible that a particular setting may have been overlooked.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: WPML indicates that pages are translated, but most of the content remains in the default German language, despite being viewed in other languages. Solution: The issue arises because the theme's custom Elementor widgets are not registered for translation. To resolve this, follow these steps: 1. Ensure the WPML Multilingual Tools add-on plugin is installed and active. 2. Edit a page in the ORIGINAL language (German) that is not displaying translations. 3. Scroll to the section titled "WPML: Elementor Widgets". 4. Copy the XML content under the subtitle "XML generated for widgets from this page that does not have translation settings.". 5. Paste this XML into WPML -> Settings -> Custom XML Configuration. Ensure it's placed in the correct section, typically for shortcodes. 6. Update the settings, then make a minor edit to the original page/post. When you edit the translation again, the previously missing content should now be visible.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
