Problem: The client wants to know if it's possible to: 1. Automatically delete all translations of a media file when the original is deleted, but only for media files, not for posts/pages. 2. Ensure that media uploaded in the primary language (English) is available in all other languages, but media uploaded in other languages should not be available in other languages. Solution: 1. Currently, WPML does not provide an option to apply automatic deletion settings exclusively to media files. This setting, if enabled, applies to all content types including posts and pages. 2. For the media availability settings, you can manually configure this in WPML → Settings → Media Translation. You should disable the option 'Automatically detect best options for translating image texts' and then set up the desired behavior for each language manually. For further customization, you might consider using WPML hooks. You can find a list of available hooks here: WPML Hooks Reference.
If this solution does not fully address your needs or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client needs to change the 'main language' of existing WordPress pages to make the English version the 'parent' or 'main translation' for all other language translations. Solution: To change the main language of existing pages, we recommend following the steps outlined in our guide on how to disconnect and reconnect translations. This process allows you to set the English version as the default language for the content. You can find the detailed instructions here: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where dates on their Swiss French language version of the site do not translate correctly and revert back to English. This occurs because WordPress does not officially support the 'fr_CH' locale, causing a fallback to English for core date strings. Solution: To resolve this, we recommend either manually copying the official French WordPress translation files ('fr_FR.po' and 'fr_FR.mo'), renaming them to 'fr_CH.po' and 'fr_CH.mo', and uploading them to
wp-content/languages/
. After clearing all caches, WordPress will automatically load these files, and the
date_i18n()
function will render French month names correctly on the Swiss French site. Alternatively, using the Loco Translate plugin to create a French (Switzerland) 'fr_CH' translation for WordPress core (based on 'fr_FR') and translating the date strings there can achieve the same result without manual file handling and is safe across updates.
Please note that these files will not be removed by a WordPress update as the 'wp-content/languages/' directory is meant for custom and downloaded translation files and is not affected by core updates. However, since 'fr_CH' uses 'fr_FR' as a fallback, it won’t automatically receive updated translations when French translations are updated. If new strings are released, you would need to re-copy the updated 'fr_FR' files again.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to create translations for the Dutch language, but some pages aren't connected to the correct main translation page. Solution: We recommend manually linking already translated pages using the WPML UI. You can follow the step-by-step guide here: https://wpml.org/faq/how-to-link-already-translated-pages/ If you are considering creating a custom query, it might be useful to understand how WPML stores language data in the database. You can find more information here: https://wpml.org/documentation/support/wpml-tables/ However, we strongly advise against direct modifications to the database unless absolutely necessary, as this can lead to unexpected issues.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
