Problem: The client was unable to translate media files using WPML as the page displayed a 'setup required' message without any actionable buttons to proceed. Solution: The issue resolved itself when the client attempted the process again the following day and successfully clicked on 'finish setup'. If you're experiencing a similar issue, we recommend trying to access the setup again. If the problem persists, ensure that your WPML and other plugins are up to date. It's also advisable to check for any known issues related to media translation at WPML Known Issues.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
Problem: If you're unable to upgrade from an end-user account to Multilingual CMS. Solution: We recommend creating a new account and purchasing Multilingual CMS. If this solution does not apply to your situation, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, we encourage you to open a new support ticket at our support forum.
Problem: The client experienced multiple issues after migrating their website and changing themes, including posts and media not being displayed, and a critical error occurring when accessing certain WPML features. Solution: 1. We recommended creating a backup of the website or using a staging site to avoid disrupting the live site. For the posts not showing: - Navigate to WordPress Dashboard > WPML > Support > Troubleshooting and click the Set Language Information button. For media not showing: - Go to WordPress Dashboard > WPML > Settings > Media Translation, ensure all checkboxes are enabled, and click the Start button. For the critical error: - Edit the
If these steps do not resolve the issues, or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client is setting up a development site and is unable to register the site to obtain a site key following the instructions provided in the WPML documentation. They are concerned about how to transfer translations using the translation memory. Solution: We explained that the client's current subscription is for end users, which is suitable when a developer or site owner transfers renewals for a single site. This model does not support obtaining a new site key for development sites. We clarified that the site key is primarily used for plugin updates and credit management. Therefore, the client can continue working on the development site without a new site key and use the production site key once the site is ready.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
