Problem: The client was unable to find one specific product category ('Bags') in the list for translation using WPML. Solution: We recommended the client to first make a full backup of their site. Then, navigate to WPML -> Support -> Troubleshooting. Once there, the client should click on the items listed in the provided screenshot to sync the products term count. This action might help in making the missing category appear for translation.
If this solution does not apply to your situation, or if it's outdated, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
