Problem: The client was experiencing issues with WPML on their WordPress site, including a failure to initialize the ATE dashboard, error 503 during management, and product duplication in different languages after attempting translations. Solution: We addressed the initialization issue by requesting access to the site to perform a detailed check and setup. For the error 503, we suggested checking if the PHP version could be temporarily downgraded and advised configuring the server to not cache specific WPML-related paths. To resolve the product duplication, we investigated and found that a custom script was causing repeated triggers of wp_update_post(), which confused WPML and led to duplicates. We identified and deactivated the problematic script, then proceeded with re-translating the products using existing translation credits, ensuring no further duplication occurred. We also adjusted WPML settings to prevent similar issues in the future.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
