Problem: When an order is placed for a product with variations, different variations appear for the customer and the shop admin. For example, a customer orders a product with the color 'Medium', but the shop admin sees 'Light', and the variation ID is different. Solution: The cause for this problem appeared to be that those products were earlier translated with the Classic Translation Editor and the order of the attributes was not repsected when creating the translation. 1) Set the translation method to Classic Translation Editor at WPML > Settings. 2) Update the product's translation using the Classic Translation Editor. 3) Switch the translation method back to Advanced Translation Editor. 4) If the issue persists, repeat the process by updating the translation in the Classic Translation Editor and then editing the original product and translating it with the Advanced Translation Editor.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: There is a discrepancy in product variation names and IDs when viewed by different users in different languages. Specifically, the product 'Cake pop' with variation ID 1509 and SKU EVO7006 is incorrectly displayed as 'Pretty plump' with variation ID 107 and SKU EVO7003 for the German shop manager, while it displays correctly for the English-speaking account. Solution: We recommend updating the original language settings and ensuring both translations are correctly synchronized. Here are the steps we took: 1. We made a small edit to the original languages. 2. We updated both translations to ensure consistency across different user views. If you're experiencing this issue, we suggest following these steps to correct the product variation display in different languages. If the problem persists, or if this solution seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, ensure you have the latest versions of themes and plugins installed. If needed, do not hesitate to open a new support ticket through our support forum for further assistance.
Problem: If you're experiencing issues where you cannot see the category pages in other languages and it throws an error, Solution: We recommend removing the translations for product category slugs and then adding them again as they were before. This action can resolve the issue of category pages not displaying correctly in different languages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues with your WordPress site where problems occur in the site’s default language and WPML does not alter the content, it might not be related to WPML but to other plugins like Elementor. Solution: We recommend reaching out to the author of the Elementor widget or element you are using to display images and text, as the issue might be due to their code. Additionally, ensure that all WPML plugins are updated to the latest version. You can update your WPML plugins to version 4.7.5 by navigating to Plugins → Add New → Commercial tab.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to ensure that product category images appear in the translated languages on your site, but the images do not appear in these languages. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML >> Settings > Custom Term Meta Translation. 2. Set the
thumbnail_id
field to Copy. 3. Re-save the product categories in the default language to copy the thumbnail field into secondary languages.
This should resolve the issue and the category images should now appear correctly in the translated languages. If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend that you open a new support ticket.
