{"id":2858887,"date":"2018-10-30T10:07:51","date_gmt":"2018-10-30T10:07:51","guid":{"rendered":"https:\/\/wpml.org\/?post_type=faq&#038;p=2858887"},"modified":"2026-04-16T14:26:08","modified_gmt":"2026-04-16T14:26:08","slug":"checklist-before-opening-a-ticket-in-wpml-support","status":"publish","type":"faq","link":"https:\/\/wpml.org\/it\/faq\/checklist-before-opening-a-ticket-in-wpml-support\/","title":{"rendered":"What to do Before Opening a Support Ticket in WPML?"},"content":{"rendered":"\n<p class=\"lead\">Follow our troubleshooting checklist to see if your issue can be resolved without opening a support ticket.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting Checklist<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#everything-is-up-to-date\">Everything is up to Date<\/a><\/li>\n\n\n\n<li><a href=\"#website-minimum-requirements\">Website Meets Minimum Requirements<\/a><\/li>\n\n\n\n<li><a href=\"#theme-plugin-compatible\">Theme and Plugins are Compatible<\/a><\/li>\n\n\n\n<li><a href=\"#theme-is-configured-multilingual\" type=\"internal\" id=\"#theme-is-configured-multilingual\">Theme is Configured for Multilingual<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"everything-is-up-to-date\">Everything is Up to Date<\/h3>\n\n\n\n<p>To confirm WordPress, plugins, and your theme are up to date, go to <strong>Dashboard <\/strong>\u2192 <strong>Updates<\/strong> and check for any new versions.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"website-minimum-requirements\">Website Meets Minimum Requirements<\/h3>\n\n\n\n<p>In order for your website to run smoothly, it <strong>must<\/strong> have the following minimum resources:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PHP memory limit of 128M<\/li>\n\n\n\n<li>WP memory limit of 128M<\/li>\n<\/ul>\n\n\n\n<p>To check your PHP and WP memory limits, go to <strong>Tools <\/strong>\u2192 <strong>Site Health <\/strong>and switch to the <strong>Info <\/strong>tab. Then, expand the <strong>Server <\/strong>and <strong>WordPress Constants <\/strong>sections.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-toolset-blocks-grid tb-grid\" data-toolset-blocks-grid=\"3d9c399fe625e1b972f817a0680229f6\">\n<div class=\"wp-block-toolset-blocks-grid-column tb-grid-column tb-grid-align-top\" data-toolset-blocks-grid-column=\"3034fbe886c11054e95b46b09d3e4112\">\n<figure class=\"wp-block-image tb-image tb-image-dynamic tb-image-frame-none\" data-toolset-blocks-image=\"c76d80debcde8bf07ba9081b7172c048\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health.png\"><img decoding=\"async\" width=\"1024\" height=\"702\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health-1024x702.png\" alt=\"PHP memory limit in Site Health\" class=\"wp-image-16009685\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health-1024x702.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health-300x206.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health-150x103.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health-768x526.png 768w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health-1536x1053.png 1536w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/PHP-memory-limit-in-Site-Health.png 2018w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><div class=\"tb-image-caption\">PHP memory limit in Site Health<\/div><\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-toolset-blocks-grid-column tb-grid-column tb-grid-align-top\" data-toolset-blocks-grid-column=\"3034fbe886c11054e95b46b09d3e4112\">\n<figure class=\"wp-block-image tb-image tb-image-dynamic tb-image-frame-none\" data-toolset-blocks-image=\"9132f0112d8ea1aa1d3eb945e5eeca03\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health.png\"><img decoding=\"async\" width=\"1024\" height=\"693\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health-1024x693.png\" alt=\"WP memory limit in Site Health\" class=\"wp-image-16009699\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health-1024x693.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health-300x203.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health-150x101.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health-768x519.png 768w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health-1536x1039.png 1536w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/WP-memory-limit-in-Site-Health.png 2018w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><div class=\"tb-image-caption\">WP memory limit in Site Health<\/div><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>If your limits are too low, see how to increase your <a href=\"https:\/\/blog.hubspot.com\/website\/wordpress-php-memory-limit\" target=\"_blank\" rel=\"noreferrer noopener\">PHP memory limit<\/a> and <a href=\"https:\/\/developer.wordpress.org\/advanced-administration\/wordpress\/wp-config\/#increasing-memory-allocated-to-php\" target=\"_blank\" rel=\"noreferrer noopener\">WP memory limit<\/a>. For the full list of additional requirements, see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wordpress.org\/about\/requirements\/\" target=\"_blank\" rel=\"noreferrer noopener\">WordPress requirements<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/wpml.org\/home\/minimum-requirements\/\">WPML requirements<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"theme-plugin-compatible\">Theme and Plugins are Compatible<\/h3>\n\n\n\n<p>Your website may experience issues if you\u2019re using a theme or plugin that doesn\u2019t work with WPML. To check if your theme and plugins are WPML-compatible, look them up in our compatibility directories:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wpml.org\/theme\/\">Compatible Themes<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/wpml.org\/plugin\/\">Compatible Plugins<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"theme-is-configured-multilingual\">Theme is Configured for Multilingual<\/h3>\n\n\n\n<p>Even if your theme is WPML-compatible, you need to enable an additional setting for it to work correctly:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>WPML \u2192 Languages<\/strong>. <\/li>\n\n\n\n<li>Scroll down to the <strong>Make themes work multilingual<\/strong> section. <\/li>\n\n\n\n<li>Make sure <strong>Adjust IDs for multilingual functionality<\/strong> is checked.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image tb-image tb-image-dynamic tb-image-frame-none\" data-toolset-blocks-image=\"b82ba60b6a8aa83040f8f5e70a995753\"><a href=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality.png\"><img decoding=\"async\" width=\"1024\" height=\"576\" loading=\"lazy\" src=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality-1024x576.png\" alt=\"Adjust IDs for multilingual functionality\" class=\"wp-image-17974793\" srcset=\"https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality-1024x576.png 1024w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality-300x169.png 300w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality-150x84.png 150w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality-768x432.png 768w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality-1536x863.png 1536w, https:\/\/wpml.org\/wp-content\/uploads\/2018\/10\/Adjust-IDs-for-multilingual-functionality.png 1868w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><div class=\"tb-image-caption\">Adjust IDs for multilingual functionality<\/div><\/figcaption><\/figure>\n\n\n\n<p>This setting allows WPML to make your theme multilingual without modifying its PHP files.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Get Help From Support&nbsp;<\/h2>\n\n\n\n<p>If none of the solutions previously covered solve your issue, please go to our <a href=\"https:\/\/wpml.org\/forums\/forum\/english-support\/\">Support forum<\/a>. From here, you can search for existing solutions related to your issue, or create a new ticket to get help from our support team.&nbsp;<\/p>\n\n\n\n<p>To resolve your ticket faster, make sure to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explain your issue in as much detail as possible<\/li>\n\n\n\n<li>Record a screencast of the issue (if possible)<\/li>\n<\/ul>\n\n\n\n<p>Based on the complexity of your issue, our supporters may ask for additional information, like your site&#8217;s debug info. Or, a copy of your site to find a solution in a testing environment.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before opening a WPML support ticket, ensure your system is updated and meets required specifications. Also check for potential conflicts with other themes or plugins.<\/p>\n","protected":false},"author":102444,"featured_media":0,"menu_order":0,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"ep_exclude_from_search":false,"footnotes":""},"faq-category":[26135],"class_list":["post-2858887","faq","type-faq","status-publish","hentry","faq-tags-debug","faq-tags-support","faq-tags-troubleshooting","faq-category-getting-support"],"_links":{"self":[{"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/faq\/2858887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/users\/102444"}],"version-history":[{"count":8,"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/faq\/2858887\/revisions"}],"predecessor-version":[{"id":17974805,"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/faq\/2858887\/revisions\/17974805"}],"wp:attachment":[{"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/media?parent=2858887"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/wpml.org\/it\/wp-json\/wp\/v2\/faq-category?post=2858887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}