Problem: The client was translating their shop page to Croatian using WPML and encountered an issue where WooCommerce reverted to English after adding string translations. Solution: We replicated the steps the client took but did not encounter the same issue. We recommend the client to verify if the problem persists on their side. If the issue continues, we advise retracing the steps taken during the translation process and checking the results. If the problem still exists, it might be due to a temporary glitch which was resolved by disabling and enabling all plugins, as mentioned by the client.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is developing a site and encountering issues with WPML translations: 1. URLs are automatically translated and not just adding the language code. 2. Translated pages do not follow the customized template and revert to the default template. 3. Links on the 'profile page' redirect to the default language instead of the translated 'member page'. Solution: 1. To prevent WPML from automatically translating slugs based on the page title, deactivate the relevant option in WPML settings. For detailed guidance, refer to this documentation. 2. Templates are usually saved in a custom field within the page. Set the custom field to 'Copy' or 'Copy once' to ensure templates follow through in translations. More information can be found here: this documentation. 3. For translating links, if they belong to a custom post type, WPML will automatically handle the translation. Adjust link translation settings under WPML -> Settings. Manual link translation can also be done during page translation, as detailed here: this guide.
If these solutions do not resolve your issues or seem outdated, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.
Problema: Estás intentando usar WordPress 6.7 y has encontrado un problema que afecta las traducciones, a pesar de tener las últimas versiones de WooCommerce y WPML. El español no se muestra correctamente en tu sitio. Solución: Si desactivas WPML Multilingual CMS, String Translation y WooCommerce Multilingual y el problema persiste, esto indica que WPML no es la causa del problema. Tengan en cuenta, que Foo Events ha lanzado plugins actualizados y se ha arreglado el problema.
Es posible que esta solución ya no sea relevante debido a actualizaciones o porque no se ajusta exactamente a tu caso. Si después de revisar los problemas conocidos y confirmar que tienes las versiones más recientes de los temas y plugins instalados el problema persiste, te sugerimos abrir un nuevo ticket de soporte. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client's products are not visible on the Korean website. This issue arises because the 'HT Mega – Absolute Addons for Elementor' does not include compatibility code for WPML, affecting the translation of its widgets. Solution: To make the Tabs widget translatable, add the following custom XML configuration in WPML > Settings > Custom XML Configuration tab. The config can be found in this comment.
After adding this configuration, edit the Tabs widget on the original content, save the page, and then open the WPML Translation Editor. For Widgets that are using Elementor Templates, add the following code inside includes\widgets\htmega_tabs.php at line 1050:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: If you're experiencing a critical error on your website after installing WPML for WooCommerce, it might be due to using an outdated version of the WooCommerce plugin. Solution: We recommend updating your WooCommerce plugin to the latest version (Version: 9.4.2) to ensure full compatibility. After updating, try reinstalling and activating the WooCommerce Multilingual plugin. This should resolve the issue.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the 'Translate Link Targets' button in the WPML settings was not functioning, accompanied by a JavaScript TypeError in the console indicating a null property read. This issue persisted even after disabling all plugins except WPML. Solution: We first recommended increasing the WP Memory Limit to at least 128MB, ideally 256MB, by adding the following lines to the wp-config.php file:
Afterwards, we suggested switching to a default theme like Twenty Twenty-One and enabling only WPML and String Translation plugins to check if the issue was caused by a theme conflict. If the problem was resolved, the client was advised to reactivate other plugins one by one to identify the problematic plugin. If these steps did not resolve the issue, we requested temporary access to the client's site for further investigation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed a way to display the currency code instead of the symbol across various sections of their WooCommerce site, including product pages, store, cart, and checkout.
Solution: We recommended a temporary solution to display the currency code everywhere on the site. Here are the steps we suggested: 1. Take a backup of your site and database. 2. Edit your active theme's functions.php file. 3. Add the following code at the end of the file:
Additionally, if you want to edit the currency switcher: 1. Go to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Multicurrency. 2. Scroll down to "Product page Currency Switcher" section. 3. Edit the currency switcher and remove "%symbol%" from "Template for currency switcher" field. 4. Save the changes.
For more details on managing multi-currency in WooCommerce, please see our documentation.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: Nel back end di WordPress, nonostante la lingua selezionata sia italiano, la lingua visualizzata per WooCommerce è inglese. Il cliente ha aggiornato i plugin, i permalink e ha installato e attivato il plugin WooCommerce multilingua, ma il problema persiste. Solution: Se stai riscontrando lo stesso problema, ti consigliamo di seguire questi passaggi: 1. Crea un backup completo del sito. 2. Applica la soluzione temporanea descritta in questa pagina di errata: https://wpml.org/errata/wordpress-6-7-mo-files-not-loaded-and-leading-to-missing-translations-on-front-end/ 3. Se il problema persiste, vai su WPML -> Temi e localizzazione dei plugin -> Nella prima sezione ci sono due caselle di controllo, applica la configurazione opposta alla prima casella di controllo (se è selezionata, deselezionala e viceversa). Questa soluzione sarà inclusa nel prossimo rilascio dei plugin WPML, quindi applicare questa soluzione temporanea sarà necessario solo una volta.
Se questa soluzione non risolve il problema o se sembra non essere più rilevante, ti consigliamo di aprire un nuovo ticket di supporto. Ti consigliamo vivamente di controllare i problemi noti correlati su https://wpml.org/known-issues/, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni di temi e plugin.
Problem: You have installed the 'WooCommerce Product Tabs (Free)' plugin and created tabs in French that translate into English. However, the names of the tabs are not translating, even though other strings from the plugin are. Solution: We tested this issue with the latest versions of WooCommerce, WooCommerce Product Tabs, and WPML and did not encounter the problem. We recommend updating the WooCommerce Product Tabs plugin to the latest version as this resolved the issue in our tests.
If updating does not resolve the issue or the solution seems outdated, please check the related known issues, verify you have the latest versions of your themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.
Problem: You are trying to display size options for products in WooCommerce. While the sizes display correctly in English, they do not appear in other languages. Specifically, the sizes are not visible, and the selection of product sizes is impossible, affecting the ability to purchase products in translated languages. Solution: First, check if the attributes for the product sizes are present on the backend for the translated ID. If they are missing, you should sync them. We recommend following the steps outlined in this documentation: Syncing Attributes Across Languages.
If this solution does not resolve your issue or seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML support forum.
Problem: You have set up the multi-currency function in WPML with German as the default language and linked the currency CHF to the German language. However, when visiting a product page, the currency switches back to EUR after 2 seconds. Solution: This issue is related to the
BM_Update_Price::update_price()
method, which is hooked to AJAX. To fix this, you need to add it to our AJAX filters using the wcml_multi_currency_ajax_actions filter. Add the following code to the functions.php of your theme:
// WPML Workaround for compsupp-7663<br />add_filter( 'wcml_multi_currency_ajax_actions', 'wpml_compsupp7663_add_actions_to_multi_currency_ajax', 10, 1 );<br /><br />function wpml_compsupp7663_add_actions_to_multi_currency_ajax( $ajax_actions ) {<br /><br /> $ajax_actions[] = 'update_price'; // Add a AJAX action to the array<br /> return $ajax_actions;<br /><br />}
Please test this solution and provide feedback. If it resolves the issue, we recommend sharing this workaround with the plugin developers.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client was experiencing issues with links not appearing correctly in the English translation of their German website. The links either did not copy over or were empty, causing them to just reload the page instead of redirecting. Solution: We recommended the following steps to resolve the issue: 1. Edit the content in the original language. 2. Make a small change in the content, especially in the links. 3. Save the changes and update the translation. 4. Double-check if the issue disappeared. Additionally, we advised the client to: - Click on the links and add a space at the end of each link mentioned. - Go to WPML -> Settings -> Translate Link Targets -> Click on 'Scan now and adjust links', wait for the process to finish, and double-check the results.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client's website has a layout that should display in Italian for the Italian version of the site, but it was showing in English instead. Solution: We identified that this issue had occurred previously with another user and was related to the Woodmart theme. We recommend checking the following forum post for a similar issue: https://wpml.org/forums/topic/issue-with-layout-pages-translation-status-stuck-in-progress/. We applied a workaround by manually translating the layout, which resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You have added a new product and its translation in WooCommerce using WPML. Although the translation shows a 100% completion status and appears in the translation queue, it does not display on the webshop. This issue started after enabling WP Rocket Premium. Solution: We have applied a troubleshooting fix to your site, which now allows the translated products to display correctly in the webshop. Products that show a "pencil" icon are fully translated and should now be visible.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, please check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, you can also visit our support forum.
Problem: The client added a WPML language switcher to their site, but changing the language was breaking the page design.
Solution: We identified that the issue was due to certain fields in the 'Page settings' section not being copied to the translations when editing the page in the default WP editor. We changed the configuration of the following fields in WPML -> Settings -> Custom Fields Translation to 'Copy' instead of 'Don't translate':
content_type
_header_disable
_title_disable
To resolve the issue, follow these steps: 1. Open the page or post in the default language for editing. 2. Make a small change, such as adding a word or dot. 3. Save the changes. 4. Update the translation. 5. Ensure that any Elementor template used on this page or post is also translated and published.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
