I deleted WPML, and /wp-admin/ is not working anymore

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 8.33 hours from now. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 7 replies, has 2 voices.

Last updated by Bobby 1 year, 1 month ago.

Assisted by: Bobby.

Author	Posts
March 7, 2023 at 9:56 pm #13193575
cristianS-23	Tell us what you are trying to do? Access ayaneo.co.uk/wp-admin/ Is there any documentation that you are following? Followed doc on how to delete WPML, and remove WPML's leftovers from Database Is there a similar example that we can see? What is the link to your site? hidden link
March 7, 2023 at 9:57 pm #13193577
cristianS-23	I could not provide support log due to me not being able to login into /wp-admin/ But I can provide FTP Login
March 8, 2023 at 6:46 am #13195491
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, are you still experiencing this issue? When I attempt to access the wp-admin it is working ok for me now. Do you see any errors displaying when attempting to access?
March 8, 2023 at 4:16 pm #13200585
cristianS-23	Hi Bobby, You can access it, but when you use the admin credentials -> You get redirected to the homepage, then /wp-admin/ gives you "Sorry, you are not allowed to access this page." I can share credentials for FTP + Admin so you can see yourself
March 8, 2023 at 8:08 pm #13201775
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Yes, please. That would be great! Also, are you familiar with how to get your user ID and see its capabilities? See here for more info -- hidden link If you can share those with me otherwise If I have your permission to install a plugin to view the database it would be great.
March 9, 2023 at 8:26 pm #13210965
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for the access details! Unfortunately, the SFTP is not allowing me to login. However, I was able to access the wp-admin area by using /wp-login.php instead and I am still getting Sorry, you are not allowed to access this page. Failed to load resource: the server responded with a status of 403 () I have to say that this is not typically of WPML affecting this unless there is custom dependencies on the plugin. It would be easier to verify if I could access the SFTP, please verify the details also I recommend reaching out to the host provider in case they can see any errors logged from their side, possibly a Fatal Error.
March 10, 2023 at 10:55 am #13216379
cristianS-23	My apologies, it's FTP not SFTP - You can use FTP protocol with the same credentials
March 10, 2023 at 6:34 pm #13220495
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you I was able to access it! I can verify that WPML is completely uninstalled and also in the error log I did not capture any errors pointing to WPML creating this behavior. You can see the error log in the root directory when accessing the FTP. At this point I would suggest the following: 1. Contact your hosting provider as they should be able to resolve this from their side 2. Access your database and review your user's capabilities as it looks like this account it's missing the admin capabilities

The topic ‘[Closed] I deleted WPML, and /wp-admin/ is not working anymore’ is closed to new replies.