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This topic contains 8 replies, has 2 voices.

Last updated by cantekinS 2 days, 2 hours ago.

Assisted by: Dražen Duvnjak.

Author Posts
September 23, 2024 at 10:21 am

cantekinS

Background of the issue:
I am trying to resolve issues with the Arabic translations on my website using WPML. Despite changing the theme and troubleshooting other potential causes, several pages display incorrect or problematic translations in Arabic. I have been following the official WPML documentation and support articles provided on your website.

Symptoms:
Several pages are displaying incorrect or problematic translations in Arabic. Additionally, I have 92 translations stuck in the queue that aren’t progressing.

Questions:
Could you please assist in diagnosing and fixing the issues with the Arabic translations on the following pages: Hair Transplant, Weight Loss and Bariatrics, Before and After Gallery, About Us (Version 1), About Us (Version 2)?
How can I resolve the issue of 92 translations being stuck in the queue and not progressing?

September 23, 2024 at 11:03 am
September 23, 2024 at 11:06 am #16209128

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

let me know when the backup is ready so I can continue to check the issue.

Thanks,
Drazen

September 23, 2024 at 11:08 am #16209132

cantekinS

The Backup is ready in 5 minutes. I'll let you know when it's finished.

September 23, 2024 at 11:13 am #16209138

cantekinS

For your information, the backup process is finished.

September 23, 2024 at 11:48 am #16209292

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks, I checked furteher and it seems translation where working fine, just you where using in AR page template for single pages, that was showing different content, but your where not using it in EN.

I trashed Elementor single page template for both language, so it doesn't confuse anymore, and if you visit the page it shows fine now.

- hidden link

Regards,
Drazen

September 23, 2024 at 11:52 am #16209299

cantekinS

Thanks for your support. The problem is fixed

September 27, 2024 at 10:53 am #16229479

cantekinS

Hi Dražen,

I hope you're doing well.

I wanted to let you know that while the problem with the Arabic translation on my website was resolved a couple of days ago, I’m unfortunately experiencing the same issue again on the previously mentioned Arabic page. I also have around 90 pages in the translation queue where the process has frozen.

Your support was incredibly helpful last time, so I wanted to contact you directly to see if we can find a more permanent solution to this recurring issue.

Please let me know how we can proceed to resolve this.

Thank you for your continued assistance.

Best regards,
Roozbeh

September 27, 2024 at 10:58 am #16229481

cantekinS

Could you do me a favor and create a new ticket so that I can provide you with access to recheck the issue?

Thank you for your continued support!

Best regards,
Roozbeh

September 27, 2024 at 11:48 am #16229684

cantekinS

Hey there! Do you have any updates?