Key Activation issue

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a connection error when trying to register WPML, despite having a valid license. The error message displayed is 'cURL error 28: Failed to connect to api.wpml.org port 443 after 9377 ms: Couldn't connect to server.' This issue persists even after confirming with the hosting provider, GoDaddy, that they are not blocking WPML domains.
Solution:
We recommend contacting your hosting provider again and insisting that they check for any blocks on the following domains:
- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net
It is crucial to request that they escalate the issue to a higher level of support if necessary, as similar issues have been resolved by other clients after persistent requests. Additionally, you can refer to our documentation on this error at https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 3.68 hours from now. Thank you for your understanding.

Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 month, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
September 27, 2024 at 1:18 pm #16228582
janH-17	Background of the issue: We have an issue with connecting to wpml.org, and now it’s asking for registration, even though we have a valid license. We contacted our hosting provider (GoDaddy), and they confirmed that they are not blocking WPML domains. We tried to reconnect WPML from the admin panel (Plugins → Add New → Commercial → Register WPML → Get a key for this site), and after inserting the new key, we got the following error. Symptoms: Connection error: Unable to get data from service. Detailed error: cURL error 28: Failed to connect to api.wpml.org port 443 after 9377 ms: Couldn't connect to server. When we check the Installer Support in WPML settings, we initially see all green check marks, but after pressing 'Check Now,' it shows that the WPML API server and the Toolset API server are not connected. Questions: What should we do next? Can you help us with connecting the license and getting updates from wpml.org?
September 27, 2024 at 6:57 pm #16231149
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. If there are any red X-ses, can you please get in touch with your hosting provider making sure that these domains are not blocked? – wpml.org – cdn.wpml.org – api.wpml.org – api.toolset.com – cloudfront.net Curl error 28 is also mentioned in our documentation here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ We had multiple clients on GoDaddy that said GoDaddy support told them everything is fine, but we encouraged them to insist with requests until they resolved the issue because that error is coming from the hosting provider. There's a block there and the hosting provider needs to resolve this. Please let me know how things go. Mihai Apetrei
September 30, 2024 at 10:30 am #16235524
janH-17	hidden link Still nothing, they said that all good on their side
October 1, 2024 at 1:29 pm #16240712
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there and welcome back. I wanted to double check with our Systems team, too, just to make sure it is not something on our end. The Systems team confirmed they are not seeing any requests coming from your site's domain. So, I can guarantee you that the issue is from GoDaddy. I had multiple customers that were using GoDaddy and they were complaining about the same issue and their company is known for aggressive blocks. Ask them to escalate to a different supporter or to a departement that can investigate on a deeper level. Tell them that our Systems team checked the situation and there are zero requests coming to us from your domain. Good luck!