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[Resolved] Parts of two GravityForms aren't getting translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the opening text of two Gravity Forms isn't getting translated despite retranslating efforts.
Solution:
If you're facing a similar issue with your Gravity Forms not translating, we recommend following these steps:
1. Navigate to WPML -> Translation Management -> Translation Jobs and cancel any in-progress job. If there is no in-progress job, proceed to the next step.
2. Edit the form in the original language. Make a minor change (like adding a space at the end of a sentence) and update the page.
3. Go back to WPML -> Translation Management and send this form for translation. Ensure to tick the checkbox, scroll down, and click on translate. You should then see the form in the translations tab.
4. Move to WPML -> Translations, take the form, and translate the page. Save the translation at 100% completion.

This method resolved the issue for another form, and it should work for any similar cases. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Last updated by ayeletG 9 hours, 19 minutes ago.

Assisted by: Lauren.

Author Posts
January 10, 2025 at 6:24 pm #16582889

ayeletG

Background of the issue:
I have translated all my Gravity Forms, but the opening text of two forms isn't getting translated. I've tried retranslating and nothing seems to work. The issue can be seen on the following pages: hidden link and hidden link.

Symptoms:
The opening text of two Gravity Forms isn't getting translated despite retranslating efforts.

Questions:
Why isn't the opening text of my Gravity Forms getting translated?
What steps can I take to resolve this translation issue?
January 10, 2025 at 7:07 pm #16583125

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
January 13, 2025 at 7:28 pm #16590510

ayeletG

Hi Lauren,

I just wanted to check on this and see if it's progressing.

Thanks, Todd
January 13, 2025 at 8:52 pm #16590725

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Hi there, I was able to resolve this by going to review the translation and accepting the translation, then following these steps:

1. Go to WPML -> Translation Management -> Translation Jobs and cancel the in progress job. If there is no in progress job, continue to the next steps.
2. Edit the form in the original language. Make any small change and update the page. I added a space at the end of a sentence.
3. Go to WPML -> Translation Management and send this form to translation. Tick the checkbox, scroll down and click translate, then you will see the form in the translations tab.
4. Go to WPML -> Translations and take and translate the page. Save the translation 100% and then let's see if the correct content shows.

It worked for me and now I see the translations at hidden link

You can follow these same steps on the other forms, and let me know if that resolves it.

January 14, 2025 at 3:51 pm #16593834

ayeletG

Thanks for your help. That worked for me.