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Supporter timezone: Europe/Zagreb (GMT+01:00)

This topic contains 3 replies, has 3 voices.

Last updated by Dražen Duvnjak 1 year, 11 months ago.

Assisted by: Dražen Duvnjak.

Author Posts
April 8, 2022 at 7:51 am #10978921

matthiasW-17

Dear WPML Team,
Unfortunately, not everything works smoothly with our translations.
Whenever we change something on the original page, when we update the translations, all of the previously given links are always gone, including mail links, phone links, etc.
In addition, it then always mixes the links from the translations with the same language specification, such as UK English and Worlwide English.
It does not show a translated page at all, although the translation is created. The page supposedly does not exist.

April 8, 2022 at 9:01 am #10979761

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+01:00)

As we discussed in chat, I was not able to reproduce the issue here:
hidden link

In that case, it could be either the theme, plugin or a combination of both. Therefore can you do the following: check if this issue appears in your test site when:

- Only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin
- Theme is set to a WordPress default like Twenty Nineteen as it will tell us if there is an interaction issue with your theme

If you don't see the issue happening in the above scenario, can you try to determine whether this is a theme or a plugin issue?

If you find a culprit, let me know so that we can test this in a minimal environment and escalate to compatibility team if required.

Regards

April 11, 2022 at 10:30 am #10993799

matthiasW-17

Would it be possible to arrange a meeting together so that we can show you some of the problems we are facing?
Thank you!

April 12, 2022 at 6:55 am #11000471

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for getting back.

I am afraid we do not provide such support, only via chat or forum tickets.

Can you please follow a suggestion from a colleague and let us know how it goes.

Kind regards,
Drazen

The topic ‘[Closed] previously given links are always gone’ is closed to new replies.