[Resolved] The plugin could not be activated because it generated a fatal error.

Hi there.

Before this ticket gets assigned to one of my colleagues, I will try to help.

That is a general error message and we can't know what is causing the error until we don't dig a bit deeper.

Let us share the steps that you can use to find out more about what is the actual error when you see a general error message like that one.

We can enable the WordPress debug log and recreate the issue to see if we are getting a longer error message that is more specific.

This will allow us to see if any PHP errors are being produced.

In order to do that, we can edit the wp-config.php file inside our WordPress directory and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Now, we can try to reproduce the issue once again.

We should now be able to locate the debug log in: /wp-content/debug.log

Paste the content (if any) on a site like pastebin.com and then share the link with us (only you and us will see the URL you are sharing, it is automatically hidden for anyone else).

Relevant Documentation:
https://codex.wordpress.org/Debugging_in_WordPress

Please let us know how things go.

Mihai Apetrei

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

If I need to look the problem further, I want to ask you about the possibility of replicating your site locally. I'll need to install a "Duplicator" temporarily or "All In One Migration" plugin on your site. This will allow me to create a copy of your site and your content. If you prefer to do it independently, you can provide the snapshot and send me the zipped package you downloaded.

Let me know how you feel about this.

I appreciate your patience.

I successfully activated the WPML plugins locally without any issues, and I have attached a screenshot for your reference.

I have not yet tried activating the plugins on your live site because I do not have FTP access; without it, I won't be able to restore the site if necessary.

I suggest that you clear all caches on your website and then try to activate WPML again.

Please remember to back up your database before proceeding.

Hello 🙂

Andrey is not feeling well today, so I am taking care of this ticket further, I hope that's okay.

I checked your ftp and it points to a blank folder, can you please correct it and let me know before I make changes on the site.

Look forward to your reply.

Thanks

Hello there,

I deleted the plugins file from the site and installed a fresh copy downloaded from https://wpml.org/account/downloads/ and the issue doesn't exists for me, can you check and verify it.

Look forward to your reply.

Thanks