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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 2 replies, has 2 voices.

Last updated by Kor 2 days, 2 hours ago.

Assisted by: Kor.

Author Posts
September 27, 2024 at 1:35 am #16227904

pauli-9

Background of the issue:
I translated my site hidden link and the translated version is hidden link. I am using WPML for translation.

Symptoms:
Once I click the products inside the translated site, it points back to my original language.

Questions:
Why do the product links on my translated site point back to the original language?
How can I ensure that the product links on my translated site remain in the translated language?

September 27, 2024 at 1:37 am #16227907

pauli-9

can anyone contact me? paulusip@gmai.com

it is my second contact to your company.
i spend 400 euro for the token but translation didnt work.

September 27, 2024 at 11:13 am #16229592

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for reaching us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.