Background of the issue:
I changed the default language of my site from English (EN) to Polish (PL) and now I am trying to restore thumbnails for all products.
Symptoms:
Thumbnails for all products are gone after changing the default language.
Questions:
Pls. help me to make thumbnail visible again.
Welcome to WPML support. would you please follow the steps below?
- Go to "WordPress Dashboard > WPML > Settings > Media Translation".
- Make sure that all the enabled checkboxes there are checked.
- Click the "Start" button.
- Wait for the process to finish.
If the issue persists, I can take a look at the issue. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
I've enabled a private reply option for you to share your credentials. Please make sure to back up the entire site first. My colleague will follow up with you as quickly as possible.
Thank you for the login information. The response time for a ticket will take time and I'd appreciate your patience. I will check to see if I can find a solution. If not I might need to report this to the second-tier support and that will need your permission to allow usto copy your website to our server for further investigation.
I will get back to you as soon as I have an answer.
The issue was that you set the directory for the default language option without specifying the initial page which is mandatory.
Please read this article for more information:
I wanted to achieve the effect that the Polish version of the page has the /pl slug, and the English version has the /en slug. Is it possible to achieve this or is it technically a flawed solution?
