Background of the issue:
I am trying to translate a 'Sign Up Now' button in my Danish translation. I previously spoke with your support, but the chat is now closed. The issue can be seen on this page: hidden link. The string I am looking for seems to be locked by WPML, as shown here: hidden link.
Symptoms:
I expected to see the Danish translation, but instead, I got the English version. The solution provided by your support did not resolve the issue.
Questions:
How can I unlock the string for translation?
What steps should I take to ensure the button is translated correctly?
Before this ticket gets assigned to one of my colleagues, I will try to help.
A string being locked means that it is already registered with WPML and it should show up in WPML > String Translation > if you search for it. But in this case, it might be multiple strings with the same exact wording or it might be a totally different one that you need to scan and find.
So: certain strings may require a specific procedure to be located and translated.
Moreover, the proper method for translating strings greatly depends on how they have been incorporated into the theme/plugin. Some plugins might not even be written in a way where the coded strings are implemented in an "internationalized" way so that is why no multilingual plugin might be able to see the strings out of the box without some extra work upfront.
IMPORTANT: Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.
Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.
Please attempt both methods and check if either of them resolves the issue.
Method 1:
Navigate to WPML > String Translation, and at the bottom of the page, you will find a checkbox labeled "Look for strings while pages are rendered." You can enable (check) that option, then go to the front end to a page where the string is displayed, and afterward return to WPML > String Translation to search for that string and see if it now appears.
Method 2:
If you can't locate them within WPML > String Translation, they might be included as admin text strings.
